Information Technology Lead
University of Massachusetts Amherst
The Information Technology Lead will support the social justice mission of the College of Education including teaching, research, and outreach by designing, configuring, and managing effective computer systems. The IT Lead will recommend new technologies and lead project implementations to enhance teaching and learning, research support, outreach, and communications. Administers and supports all technology needs for the College including infrastructure, security, and equipment.
- Utilizing a collaborative approach, ensure high quality, effective support and education for students, faculty, and staff concerning the use of computer labs, computers, printers, media services (e.g., live streaming) and hosting web-based servers (for website configuration, community tools, and wikis). Ensure adherence to security procedures and protocols. Oversee installation, troubleshooting and maintenance of IT equipment.
- Oversee the operation and maintenance of video conferencing, classrooms, computer labs, and distance learning systems for the College. Maintain an electronic inventory of information technology owned by the College. Maintain departmental records regarding location, configuration, repair and replacement of equipment. Develop and maintain licensing agreement listing and perform check in/check out of shared licenses for the College.
- Supervise IT staff, promoting a collegial, supportive work environment. Cross-train to provide and receive back-up IT support.
- Serve as the College’s liaison for campus information technology groups (e.g., the Library, & IT), vendors, and others for technology purchase and maintenance, data security protocols, policies and procedures. Monitor and assess technology infrastructure services (wireless and wired internet access) and work to improve service and solve problems.
- Pursue professional development opportunities and/or monitor established and emerging trends, standards, protocols and developments in information technology, particularly in higher education and online learning environments. Collaborate with faculty and staff to research, evaluate and make recommendations for advancing technology use to improve the student experience, teaching, data management, research support, outreach, and communications.
- Regularly conduct a needs assessment regarding available information technology, University infrastructure to support technology (wireless and wired access), data security, hardware and software, and make recommendations to the Dean regarding maintenance, purchase and relocation/disposal of equipment.
- Perform related duties as assigned or required to meet Department, College-Wide, and University goals and objectives. Understands responsibilities with respect to Title IX, Clery and other compliance requirements.
- May occasionally perform 3rd-level technical support and detailed repairs for technology problems which require specialized knowledge of network or hardware technologies, including computer architecture components; may make repairs to delicate electronics or ESD-sensitive parts.
- A Bachelor's degree in a related field, with 3 or more years of relevant experience OR an equivalent combination of education, training, and experience.
- Ability to manage long and short-term IT project development, planning, implementation, and management.
- Excellent analytical skills and ability to plan, recommend, implement and monitor effective and efficient processes and to identify problems and implement solutions.
- Knowledge and ability to use technologies and tools, preferably including MacOS, Linux (Ubuntu, RedHat, CentOS), Windows, file server, web server, basic business and education/research software, electronic health records, and interactive web-based tools such as blogs, wikis.
- Ability to supervise staff and students with varying experience, with a focus on providing clear, patient, and timely assistance to a wide range of individuals including students, faculty, staff and administrators. Ability to effectively manage and delegate tasks and responsibilities.
- Ability to work collaboratively with College faculty, staff, and students with diverse skills and priorities and from diverse backgrounds. Ability to communicate technical concepts with patience and clarity to a non-technical audience, including individuals and cross-functional teams with diverse backgrounds and experiences.
- Ability to develop strong working relationships and work collaboratively with staff from central administrative departments (e.g., campus central IT and library) as well as with vendors and outside service providers.
- Excellent interpersonal and communication skills. Ability to work independently, exercise good judgment and to make sound decisions.
- Ability to design and develop effective instructional and informational materials.
Physical Demands/Working Conditions:
- Duties may require occasional physical effort to lift/move computer equipment weighing 30 to 60 pounds.
Required to work some nights and weekends.
Level 27, associated to Level 28
PSU Salary Schedule
Special Instructions to Applicants:
Please submit a resume, cover letter, and three contacts for professional references to: https://secure.dc4.pageuppeople.com/apply/822/gateway/Default.aspx?c=apply&sJobIDs=495960&SourceTypeID=801&sLanguage=en-us&lApplicationSubSourceID=11241
Review of candidates will begin November 15, 2018 and will continue until a qualified candidate is identified.
UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.