Access Services Evening Associate
The Library, Information and Technology Services (LITS) Division at Mount Holyoke College seeks an enthusiastic, creative, collegial, and service-oriented individual for the position of Access Services Evening Associate. Reporting to the Evening/Weekend Supervisor, this individual will perform a wide variety of library public service duties, providing exceptional customer service with a particular focus on billing. This is a full-time position averaging 37 hours per week. The normal work schedule is Tuesday-Saturday, 1:30 pm-10:00 pm.
The successful candidate will work at the Circulation desk approximately 20 hours per week, providing outstanding customer service in person and/or remotely, check library materials in and out, register new patrons, place holds on items, run reports, provide information to patrons regarding library procedures and the use of equipment, and oversee evening/weekend student workers, assisting with training and evaluation of those students. In addition, this position is responsible for all functions related to patrons library bills and fines including processing bills from the online library system, preparing bills and fines for lost, damaged and recalled materials, checking bills for errors, Five College annual bill reconciliation, transmitting bills to Financial Services and the Five College libraries and answering patrons billing questions.
Qualifications include: two years of experience working in a customer-service role in a user-focused organization; experience in an academic setting preferred; Bachelor's degree preferred; library experience and use of library technologies (e.g. an integrated library system) preferred. Basic knowledge of established billing principles.
Mount Holyoke is an employer committed to fostering multicultural diversity in its staff, faculty & students. Women & people of color are especially encouraged to apply.