University of Massachusetts
Seeking Two Academic Advisors
Isenberg Professional Programs
UMass Amherst is one of the major public research universities in America. Nestled in idyllic Amherst, Massachusetts, the campus is consistently ranked among the top public research universities in the nation, and offers a rich cultural environment in a rural setting close to major urban centers.
The Isenberg School of Management is AACSB accredited, with nationally recognized undergraduate and MBA programs. The core business disciplines are Accounting, Finance, Management, Marketing, Operations & Information Management, Department of Hospitality & Tourism Management, and Mark H. McCormack Department of Sport Management.
The Office of Professional Programs is seeking to hire two Academic Advisors. Under the direction of the Director of Professional Programs and Associate Dean of Graduate and Professional Programs, these positions provide comprehensive advising for Isenberg's highly ranked graduate revenue generating programs (i.e. Master in Business Administration (MBA), Master of Science in Business & Analytics (MSB&A), Graduate Certificates, and any future graduate level programs). The academic advisors are part of the Admissions and Advising Services team that supports more than 1500 students (prospects, non-degrees, applicants, and matriculated students) from diverse educational backgrounds and who reside both nationally and internationally. Student advising assignments are made based on student location, affiliation with academic partnerships, corporate partnerships and mode of program delivery (in-person and online).
The Academic Advisors work closely with all program personnel and UMass staff across campus to ensure high quality advising and academic services for all students, with particular emphasis on programmatic needs for transfer credits, course waivers, focus areas, and refund and withdrawal procedures. The Academic Advisors review all applicant files, according to student assignments, and make admissions decisions based on academic history, work experience, test scores, and professional recommendations. Advisors participate in various recruitment activities and promote the program by emphasizing program benefits and success outcomes to prospective applicants. Requires sound judgement and in depth analysis of each applicant's credentials, as well as an understanding of the overall student body profile required to maintain quality programs and exceptional student experiences. Uses computer-based registration and academic records technology, such as SPIRE, UMetrx, PowerPoint, Excel, Word, Email, school specific Customer Relationship Management (CRM) packages, and virtual meeting software packages.
Position requires a Bachelor's degree in Business, Education, Counseling, or related field, and four years of professional work experience in advising, counseling, customer service, sales, or other related field. A Master's degree in Business, Education, Counseling, or related field, and three years of professional work experience in advising, counseling, customer service, sales, or related experience are preferred. Academic Advisors are required to work some nights and weekends as well, and must be able to communicate via email on nights and weekends to address student advising questions.
Required skills and abilities include the following:
Must demonstrate strong customer service experience and focus
Must demonstrate exceptional interpersonal skills
High level of written and oral communications
Strong organizational and planning skills
Ability to take initiative and work both independently and collaboratively as a member of a team
Ability to exercise discretion and confidentiality with interacting with a diverse student, faculty and staff population
Open to using and experimenting with technology in order to be more efficient and effective
Professional Staff Salary Administration Program Position Level: 26
See: http://www.umass.edu/humres/sites/default/files/2015 PSU Salary Schedule.pdf
On campus applicants are defined as Amherst campus, non-student employees.
To apply please submit cover letter, resume, and names and contact information of three professional references to https://umass.interviewexchange.com/jobofferdetails.jsp?JOBID=83906
Applicants should apply by the priority deadline of May 22, 2017 in order to ensure consideration.
The University of Massachusetts Amherst is an Affirmative Action/Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities, and encourages applications from these and other protected group members.