Serves as the initial contact person at the medical practice, principally responsible for all front desk and reception activities. As needed, cross-trained to assist the back office as a Medical Assistant either during normal front office shift or as back up for unplanned or scheduled absences. Greets patients in a service oriented and professional manner, answers phones, registers patients, collects co-payments, updates demographic and insurance information, and provides patients with follow up appointments and requisitions for tests. Performs clinical duties under the delegation of a physician in an ambulatory setting.
EDUCATION: High school graduation or equivalent; completion of an accredited Medical Assistant program preferred.
EXPERIENCE: Externship experience in a medical office or ambulatory health setting strongly preferred; experience working with electronic medical records preferred.
LICENSE/CERT/REG: CMA (Certified Medical Assistant) by American Association of Medical Assistants, or RMA (Registered Medical Assistant) through American Medical Technologists or equivalent within 6 months of hire. CPR certification.
SKILLS: Ability to type 40 words per minute; basic computer skills; excellent verbal /written communication and customer service skills. Clinical competency as verified during the initial 90 day orientation period and annually thereafter. Computer and Electronic Medical Record skills and ability to function in a variable clinical setting.