The Application Manager (AM) functions as the primary expert for the application and oversees the work activities of the build team. Working in conjunction with the Director, the AM defines objectives and manages the configuration, build, implementation, support, maintenance, and optimization of the application. Responsible for planning, structuring, and monitoring system implementation, as well as testing and change control procedures. The AM takes direction from, and collaborates with, the Director on work priorities and manages the resolution of escalated issues. The AM partners with subject matter experts and other CareConnect AMs to ensure build consistency and a successful end-to-end patient centric workflow. The AM identifies and plans appropriate training for team members and leads the team in attaining a high level of application knowledge.
Epic knowledge and/or certified in Willow Ambulatory or Inpatient applications
3 years of experience in a healthcare related organization or five years in a non-healthcare related organization
Good understanding of Information Technology practices & Project Management techniques
Superior organizational ability to plan, execute and complete application projects of medium size
Ability to mentor staff with technical and business-related matters
Ability to work with ease with a variety of individuals
Ability to provide superior customer service
Ability to demonstrate cooperation, teamwork and constructive conflict resolution
Must be able to appropriately document application changes
Conduct staff evaluations and develop follow-up actions as needed
Experience working in a distributed work environment
Strong communication and facilitation skills across all mediums (email, phone, telepresence, etc.) and all levels of an organization.
Demonstrated experience managing without authority and managing up.
Must possess strong technical experience and background working within an EMR; Epic preferred.
Must possess a working knowledge of operational workflow and/or settings of business area(s) where application is used
Demonstrated ability and experience in managing expectations across all levels of an organization
Ability to assess business needs and scope and translate into technical requirement