IT Support Technician (term position)
Springfield College seeks a Support Technician to work in the IT Technology Solutions Center for a term position beginning immediately, through September, filling a position vacated while a regular employee
is on military leave. The Technology Solutions Center provides helpdesk and desktop support to the faculty, staff and students who are in residence in Springfield, are at remote campuses, or are online.
The Support Technician will join a staff of six, plus student workers, working at the help desk, responding to questions about accounts, computers, mobile devices, desktop software, peripheral equipment and networking. The Technician will review the job ticket queue and assign or address directly.
- This position requires an understanding of basic end-user desktop computing. Tasks include troubleshooting computers, imaging, desktop delivery and support for peripherals such as printers, scanners, and projectors.
- Excellent communication and troubleshooting skills are required, as is experience with both Windows and Mac platforms.
- The ability to work collaboratively but with minimal supervision, and to research solutions to novel situations, is required.
This position is a full-time, 35-hour/week, hourly position with occasional after-hours or weekend support required.
Please visit our Career Site at http://springfield.edu/careers.
Springfield College is committed to enhancing diversity and education in education and employment.
Location/Region: Springfield, MA