The Support & Content Coordinator is responsible for coordinating the delivery of high quality technology support and IT communications in a diverse academic technology landscape using various communications channels to empower users to take full advantage of the college technology environment. The Support & Content Coordinator will combine practical experience with industry best practices and champion a user-experience focused approach to excellence in service delivery. Applying broad technical knowledge, proven troubleshooting approaches and knowledge management best practices to effectively and efficiently resolve (or prevent) technology issues, the incumbent will encourage teamwork, model collaboration and seek to continuously improve support processes, knowledge sharing, and end-user enablement. The position reports to the Help Desk Manager. As a key member of the CTMS organization, the incumbent will build and maintain strong internal and external working relationships, acting as a process champion, technology service advisor and providing insight to inform strategy and planning.
Location/Region: South Hadley