Job Description
Job DescriptionPosition Summary:
The Front Desk/Data Entry Specialist is responsible for providing professional reception and administrative support to the Military & Family Readiness Center. This role requires strong customer service skills, data entry proficiency, and the ability to manage multiple systems including AFFIRST and DoD TAP databases. The position plays a critical role in supporting transitioning service members and their families.
Location: Military & Family Readiness Center (M&FRC)Schedule: Full-time, 40 hours/week Monday–Friday, 8:00 AM – 4:00 PMKey Responsibilities:
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Serve as the first point of contact for all visitors and callers to the M&FRC.
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Assess visitor needs and direct clients to appropriate staff or services.
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Schedule clients for classes and workshops and send reminder emails.
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Input and maintain data in AFFIRST and TAP systems per program requirements.
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Ensure client sign-in procedures are followed and generate monthly client usage reports.
Required Qualifications:
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Minimum of 1 year of customer service experience in a professional setting.
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Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
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Experience with data entry into web-based systems.
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Familiarity with military culture, protocols, or support systems is preferred.
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