Job Description
Job Description
Colonial Theatre - Boston
POSITION:Front of House Supervisor
LOCATION:Boston, MA
HOURS: Part time, with evenings, weekends & holidays
COMPENSATION: $23 hourly
ABOUT THE POSITION
- This position supports the Manager on Duty (MOD) in leading the Food & Beverage (F&B) or Usher departments during events as assigned.
- Seeking someone with strong leadership skills who will problem solve and address issues relating to all Front of House (FOH) operations to ensure a first-rate customer experience.
- F&B responsibilities: daily cash counts pre- and post-show, troubleshoot and resolve customer and equipment (POS system, kegs, etc) issues during service, assist with product restock, support F&B in-seat delivery, complete post-shift bar checks, assist with line management, help team maximize sales, etc.
- Usher responsibilities: support Chief Usher and MOD in all FOH and guest concerns during events, complete pre-show venue safety check, set up and distribute all FOH equipment (scanners, Assisted Listening Devices, etc.), troubleshoot ticketing and seating issues, complete daily performance report notes, etc.
- Assist with training new hires as needed.
- Complete other tasks as assigned by the MOD.
EXPERIENCE and SKILLS
Preferred experience & skills:
- Ability to work collaboratively, proactively, and professionally in time sensitive situations.
- Experience in theatre or venue/entertainment front of house management.
- Experience in food & beverage/hospitality environments.
- Excellent hospitality & customer service skills.
· Ability to maintain composure under stress.
· Cash handling experience.
· Ability to stand for hours at a time.
Helpful experience & skills:
- Knowledge of Square POS system.
- First aid/CPR certified.
- TIPS certified .
ATG Entertainment: Passion Behind Performance
ATG Entertainment is a world leader in live entertainment. Our portfolio of venues includes historic theatres, studio theatres, cinemas, conference spaces, and modern live music arenas. ATG Entertainment own, operate or programme 64 of the world’s most iconic venues across the UK, the US and Germany entertaining over 18 million audience members each year.
Through our in-house Production companies and working closely with top producers and promoters ATG presents over 15,000 live performances annually, including Cabaret at the Kit Kat Club, Stranger Things: The First Shadow, Moulin Rouge, The Lion King, Harry Potter and the Cursed Child and Starlight Express as well as popular music and comedy shows.
ATG also owns a leading ticketing platform processing more than 18 million tickets each year for musicals, plays, concerts, comedy shows and a variety of other live events. ATGtickets.com attracts more than 40 million unique visitors annually. Headquartered in London and Woking, the company also has offices in New York and Cologne.
ATG Entertainment IDEA Mission Statement
At ATG Entertainment, our commitment to inclusion, diversity, equity and access (IDEA) is reflected in our IDEA mission statement: A stage for everyone.
Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are committed to strengthening the sense of belonging by ensuring diversity and equity in everything we do. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves, and everyone feels they belong.
At ATG Entertainment, we provide a stage for everyone.
Company DescriptionATG Entertainment IDEA Mission At ATG Entertainment, our commitment to inclusion, diversity, equity and access (IDEA) is reflected in our IDEA mission statement: A stage for everyone. Sensitivity: Internal Use Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are committed to strengthening the sense of belonging by ensuring diversity and equity in everything we do. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves, and everyone feels they belong.
Company Description
ATG Entertainment IDEA Mission At ATG Entertainment, our commitment to inclusion, diversity, equity and access (IDEA) is reflected in our IDEA mission statement: A stage for everyone. Sensitivity: Internal Use Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are committed to strengthening the sense of belonging by ensuring diversity and equity in everything we do. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves, and everyone feels they belong.