Client Program Manager, Health and Benefits Accounts

Job Description

Job DescriptionDescription:

Hybrid Onsite 5 days/week, alternating weeks in Merrimack, NH

Our client provides integrated workplace benefits and human resources services to organizations nationwide, delivering defined contribution, defined benefit, health and welfare, HR, and payroll solutions. With extensive experience serving millions of employees for thousands of clients, the organization supports benefits delivery in a market driven by evolving technology and rising employee expectations.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $35.00 to $45.00/hr. w2

Responsibilities:

• Coordinate outreach to workplace employer clients to review and confirm the employee digital experience for HSA account requests.
• Engage directly with relationship managers and clients to capture insights, trends, and customer feedback.
• Review and capture data to ensure HSA accounts are opened in alignment with client agreements.
• Lead discussions with large employer relationships, respond to questions, and address objections.
• Advocate for client needs and propose alternatives that improve alignment across stakeholders.
• Manage multiple tasks and timelines to meet business objectives with meticulous program management.
• Build positive relationships and influence cross-functional team members.
• Define, refine, and communicate initiative progress to internal teams.
• Prioritize and execute client outreach to balance a positive client experience with timeliness.
• Engage Legal, Risk, and Compliance to assess new account opening proposals and ensure solutions follow regulations and internal policies.
• Support HSA account growth through bulk account opening solutions for workplace clients.
• Provide clear and timely follow-up to client questions and concerns.

Experience Requirements:

• 5+ years of client service or client/vendor relationship management experience.
• Proven experience leading discussions with large employer clients and overcoming objections.
• Strong client advocacy with effective communication and presentation skills.
• Demonstrated ability to create and execute program plans independently.
• Meticulous project and program management with strong organizational skills.
• Experience influencing and motivating colleagues without formal authority to deliver outcomes.
• Curious and analytical approach with a customer-centric mindset.
• Understanding of Health Savings Accounts and brokerage account opening processes (preferred).

Education Requirements:

• Bachelor’s degree required.

Recruitment Transparency Notice Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (noreply@eliassen.com, 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.About Eliassen Group: Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate. Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!