Job Description
Job DescriptionBenefits/Perks
- Competitive Compensation
- Paid Time Off
- Health Insurance, dental and vision available
- Simple IRA math
Job SummaryWe are seeking a Customer Service/Driver Dispatch Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, schedule appoints, and provide helpful solutions that ensure they have a great customer service experience with our company. You will communicate scheduling details and dispatch with the drivers. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and collect and convey accurately to drivers
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
- Knowledge of the Greater Concord area, a plus