Customer Service Representative

Job Description

Job Description

Customer Service Admin - Industrial Manufacturing

$50k/yr

Schedule: Mon-Fri 9a-5p

Position Summary

The Junior Customer Service Administrator plays a key role in ensuring smooth operations within the customer service department by supporting customers and handling various administrative tasks. This position is essential for maintaining high customer satisfaction and contributing to the efficiency of business operations.

Essential Duties and Responsibilities

• Respond to customer inquiries via phone, email, or chat promptly and professionally.
• Maintain and update customer records in the ERP system (Microsoft Dynamics).
• Process customer transactions, including orders, shipping documents, invoices, and credit notes.
• Address and resolve customer complaints in a timely manner.
• Escalate complex issues to senior staff or management as necessary.
• Collaborate with internal teams (planning, QA, Finance) to meet customer needs.
• Monitor customer feedback and recommend improvements to enhance service quality.
• Prepare and generate reports on customer satisfaction and service metrics.

Required Qualifications

• HS Diploma or equivalent (college degree or certification in a related field is a plus).
• Prior experience in customer service or a related field preferred.
• Excellent written and verbal communication skills.
• Strong organizational skills with a keen attention to detail.
• Ability to work effectively under pressure and handle challenging situations with patience and professionalism.

Skills and Abilities

• Strong interpersonal and communication skills.
• Proficiency in Microsoft Office (especially Outlook and Excel).
• Problem-solving skills with a proactive approach to customer service.
• Strong multitasking and time management abilities.

Company DescriptionGreenKiss Staffing Solutions, Inc. brings over 30 years of expertise in the staffing industry, delivering top-tier talent nationwide. Our dedicated team of talent acquisition specialists offers comprehensive staffing solutions, including contract, contract-to-hire, on-site managed services, and professional placements. We specialize in sourcing exceptional candidates for manufacturing and regulatory environments, ensuring the perfect fit for every role.

Company Description

GreenKiss Staffing Solutions, Inc. brings over 30 years of expertise in the staffing industry, delivering top-tier talent nationwide. Our dedicated team of talent acquisition specialists offers comprehensive staffing solutions, including contract, contract-to-hire, on-site managed services, and professional placements. We specialize in sourcing exceptional candidates for manufacturing and regulatory environments, ensuring the perfect fit for every role.