Job Description
Job DescriptionDescription:
OBJECTIVE:
The Stabilization Advocate will provide supportive services and assistance to guests who face housing challenges that may lead to an eviction. These guests often have chronic mental illnesses, physical disabilities, or limited English Proficiency.
HOURS:
Monday through Friday, 8am-4pm (40 hours).
RESPONSIBILITIES:
- Meet and maintain a caseload of guests in their homes by providing services and accompanying them to court, medical, and housing appointments.
- Negotiate and mediate with landlords, management companies, housing authorities, and lawyers on behalf of guests.
- Assist guests with tenant/lease disputes, back rent and utility arrearage, rental calculations, yearly housing and government assistance recertifications, report family/income changes or other issues.
- Take on the initiative to lead a meeting when the guest cannot.
- Assess needs of services such as resources, referrals, transportation, food pantries, DTA and other governmental offices, community resources and information and referrals provided on-site, by both Rosie’s Place programs and other allied partners.
- Support guests by engaging in a variety of ways to cultivate relationships and build trust.
- Maintain up-to-date community resources as well as current regulations and requirements for obtaining public benefits, housing, and other services.
- Must have the ability and the experience working with guests who have a history of substance abuse and domestic violence.
- Maintain detailed and accurate guest records on file or electronic database.
- Ensure confidentiality when handling all aspects of guests’ information.
- Participate in weekly supervision, monthly program and staff meetings.
- Report directly to the Program Manager and perform any additional duties as assigned by the manager.
- Perform all work in accordance with the philosophy and practices of Rosie’s Place.
Requirements:
QUALIFICATIONS:
- Bilingual strongly preferred in Spanish.
- Minimum of two years of experience in case management or advocacy.
- Ability to lift at least 20- 30 pounds.
- Must have a vehicle, valid Massachusetts Driver’s License, and a safe driving record.
- Ability to work within a diverse community.
- Understanding of and commitment to addressing issues affecting low-income guests.
- Experience and knowledge of mental health, domestic violence, and the ability to work in intense emotionally charged situations.
- Ability to maintain a calm demeanor when working with guests with problems indicative of untreated emotional/physical health needs and active substance use/abuse/dependency.
- Strong knowledge of community resources within Boston.
- Proven ability to work independently, creatively, flexibly and prioritize within a high demand environment.
- Strong communication, listening, and organizational skills.
- Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Strong written/verbal communication and great math skills.
WORK EXPECTATIONS
We are a hands-on team and seek employees who are passionate about our work and service to our community. The Stabilization Advocate is a full-time, exempt position that works on-site or out in the field. Transportation to and from guests' homes requires the use of a personal or company vehicle. Public transportation may also be an option.
We continue to adapt to safety protocols related to COVID-19 as we understand them, and all employees must follow our safety protocols. Among these protocols, we require all employees to be up to date with their COVID vaccinations. Requests for medical or religious exemptions from the COVID vaccination are considered.
COMPENSATION AND BENEFITS
The starting salary range for this position is $55,000-$65,000, commensurate with experience.
Rosie’s Place offers a robust benefits package, including medical, dental and vision insurance, 403(b) retirement plan, pension contributions, paid vacation, and more.
HOW TO APPLY
Please submit your resume and cover letter through Rosie’s Place’s online portal to apply.
Commitment to Equity, Diversity and Inclusion
At Rosie's Place, we believe diversity, equity and inclusion are core components of justice. We commit to acting daily to dismantle injustice to ensure that opportunities and equitable outcomes are available to all members of our community regardless of individual characteristics including race, color, religion, national origin, gender, gender identity, age, sexual orientation or perceived ability.
Equal Opportunity Employer
We value diversity in our workplace and strongly encourage applications from individuals from all identities and backgrounds. We are an equal opportunity employer, and qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, age, sexual orientation, disability status, or any other characteristic protected by law