Job Description
Job Description
All team members are responsible for giving customers a great first impression of The Halal Guys. When a customer arrives at The Halal Guys, they must always receive a warm and sincere welcome, and as they depart, they should receive a heartfelt thank you.
Team Members should perform the following tasks with exemplary grace, thoroughness, efficiency, diligence and style:
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Understand thoroughly and articulate with enthusiasm the details of The Halal Guys’ food menu and beverages
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Anticipate what the customer wants and does not want
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Know how and when to provide what the customer needs, wants and does not yet know they want, tactfully and with confidence
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Take the extra step to turn good service into great service and make it an experience each customer will remember
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Teach and lead other members of the service team
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Act as the consummate host, always looking for ways to exceed our customer’s expectations
Maintain the cleanliness and neatness of the restaurant.
Responsibilities:
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Accurately and efficiently completes all sales transactions
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Ensure each customer receives outstanding hospitality in a friendly environment
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Greeting customers courteously and explain the menu; knowledge of products
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Portioning, plating and saucing orders to store standards
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Assisting all team members with various daily duties and prep work
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Ringing up orders, checking and expediting orders and maintain cleanliness of own station and certain areas of the restaurant
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Maintain guest relations in the dining room, troubleshoot any problems that may arise during service
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Promote the bran at catering and special events
Requirements:
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Excellent phone etiquette
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Reliable transportation to and from work
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Positive, honest, patient and encouraging demeanor
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Energetic, super friendly and a proactive team player
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Ability to lift, bend, stoop, walk and perform other physical tasks for hours