Customer Service & Order Processing Specialist

Job Description

Job Description

Job Summary

This position supports the customer service team with daily administrative and customer-facing responsibilities in a fast-paced, high-volume office environment. The role focuses heavily on email communication, order processing, quoting, and coordination across internal teams. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities while delivering excellent customer service.

Key Responsibilities

• Prepare and deliver accurate, timely quotes using contract, book, and special pricing
• Enter customer orders, manage order changes, and maintain schedules
• Monitor and process expedite requests in coordination with the planning team
• Ensure all orders and processes meet quality and accuracy standards
• Serve as a point of contact between customers and internal teams to support smooth communication
• Address customer inquiries and issues efficiently, escalating concerns when necessary
• Maintain a high level of professionalism and responsiveness in written and verbal communication
• Perform additional administrative and customer service tasks as assigned

Required Qualifications & Skills

• 1–3 years of experience in customer service, order management, or administrative support
• Associate degree or equivalent relevant work experience
• Strong organizational skills with exceptional attention to detail
• Ability to manage high email volume and competing priorities in a fast-paced environment
• Excellent time management, follow-through, and sense of urgency
• Strong written, verbal, and interpersonal communication skills
• Ability to work collaboratively across departments and levels of the organization
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Self-motivated with a positive attitude and strong wo