Job Description
Job Description
HOA Deposit Specialist
Overview:
The HOA Deposit Specialist is a highly organized and proactive member of the Cash Management team and works closely with the Banks Community Association lending department. This role is essential in managing the end-to-face lifecycle of the Community Association (HOA) banking (deposit) relationships, from initial onboarding and account documentation to complex account maintenance and digital service implementation.
Key Responsibilities
Account Onboarding & Documentation
• Documentation Management: Gather, review, and perform quality control on all required documentation for new HOA customer and deposit account onboarding.
• Internal Coordination: Partner with Retail, Community Association lending and other internal departments to open accounts, resolve documentation discrepancies, and ensure a seamless setup.
• Profile Modifications: Manage and process ongoing account maintenance requests, including signer changes, address updates, and account type modifications.
Digital Services & Money Movement
• Online Banking Setup: Lead the setup and ongoing maintenance of online banking platforms and related cash management services.
• Transactional Support: Assist customers with establishing money movement capabilities, including ACH and Wire transfer functionality.
• Customer Training: Provide training to HOA customers on utilizing online banking tools and digital money movement services effectively.
Pipeline Management & Process Improvement
• Reporting: Maintain onboarding and maintenance pipelines, providing regular status updates and reporting to leadership.
• Operational Efficiency: Identify opportunities for process improvements and recommend changes to increase efficiency and effectiveness within established guidelines.
• Procedure Development: Create and maintain procedures, workflows, and customer-facing forms specifically for HOA deposit accounts.
Customer Support & Relationship Management
• Inquiry Resolution: Respond to customer inquiries regarding accounts, transactions, and statements, escalating complex issues when appropriate.
• Financial Assistance: Assist customers with invoice processing and funds collection for loan and reserve accounts to ensure proper funding and balancing.
• Team Support: Provide backup support to Cash Management Specialists and assist Cash Management Officers as required.
Position Requirements:
• Education and Experience: An Associate’s degree with at least 2 years of banking experience, or 4 years in a customer service–focused role.
• Technical Skills: Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and strong overall computer/internet skills.
• Communication: Strong verbal, written, and presentation skills with a consultative, sales-oriented approach.
• Problem Solving: Strong analytical abilities to identify trends and resolve non-routine issues independently.
• Organization: Highly detail-oriented and proactive, with the ability to manage multiple priorities and work independently.
• Travel: Reliable transportation for occasional travel within the Bank’s market area and attendance at evening networking events.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Why You’ll Love This Role:
This position offers a dynamic blend of customer interaction, problem-solving, and analytical work. You will have the opportunity to influence how work gets done by suggesting improvements while growing your career in a stable, community-focused environment.
FULL-TIME BENEFITS:
401(k)
Employee Pension
Paid Time Off (PTO)
Parental Leave
Tuition Reimbursement
Begins first of the month following date of hire:
Medical, Dental, Vision
Critical Illness Insurance
Disability insurance including LIFE, Long-term disability
Employee Assistance Program
Flexible Spending Account
Dependent Care Account
Health Savings Account
VISIT OUR WEBSITE: https://www.bristolcountysavings.com/
LINKEDIN:https://www.linkedin.com/company/bristol-county-savings-bank/
EEO STATEMENT:
Bristol County Savings Bank is an Equal Opportunity Employer and is committed to a diverse workforce. The Bank considers applicants for employment without regard to race, color, sex, sexual orientation, national origin, age, genetic information, veteran status, disability or membership in any other protected class as defined by law.