Job Description
Job Description
Shaking Crab in Foxborough, MA is looking for one host/hostess to join our team. We are located on 4 Foxborough Blvd. Our ideal candidate is a self-starter, ambitious, and reliable.
A Host presents a positive first impression of the establishment's friendliness, excellent service, and high standards. The Host greets guests upon arrival, informs guests of their wait time, monitors a waiting list, enters guest names into the computer system, show guests to their table, and bid guests farewell as they leave. The Host must be able to carry a natural conversation with guests without sounding scripted or intrusive.
Job Duties
• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
• Use visual cues to seat guests in dining area depending on their preference
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of guests into the Dining area, provide accurate wait times to incoming guests if appropriate
• Tend to special guest needs and requests
• Observant to guests' needs throughout the dining experience to ensure they receive high-quality service (i.e. notice a drink refill is needed while seating another guest and ensuring the drink is refilled prior to getting back to the door).
• Protect establishment and patrons by adhering to sanitation, safety, and alcohol control policies
• Issue dining charges by verifying orders; calculating taxes; totaling bills for to-go orders
• Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders
• Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
• Contribute to team effort by accomplishing related results as needed
Skills and Qualifications
• Must be able to read menus
• Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance
• Must be able to clearly communicate guests' needs to Waiters, Bussers, Managers, etc.
• Must be able to hear well in a loud environment in order to answer the telephone and respond to guest requests
• Must be able to walk and stand during the entire shift
• Must be able to reach, bend, stoop and wipe
• Must be able to carry trays or supplies (10-30 lbs.)
• A desire to help out where needed and work as part of a team
• Passion for providing extraordinary service
• The ability to thrive in a fast-paced environment
• Flexibility to work a variety of shifts
• Must be upbeat, outgoing, and positive
• Ability to work effectively within a team
• Ability to effectively communicate on the telephone
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