Job Description
Job Description
The Assistant Service Manager supports the daily operations of the service department, working
closely with the Service Manager to ensure efficient scheduling, dispatching, customer satisfaction,
and field support. This role plays a critical part in technician coordination, service quality control, and
administrative workflow, particularly for commercial HVACR systems such as RTUs, split systems,
VRFs, and cooling towers.
This is a developmental leadership position ideal for experienced Senior Technicians or Foremen
preparing for advancement into a full Service Manager role.
Qualifications:
• Post-secondary education, trade school, or military experience a plus
• Associate degree or HVACR trade school training preferred
• 3–7 years of experience in the HVACR industry with a focus on commercial systems
• Prior experience as a Senior Technician, Lead Installer, or Foreman
• EPA Section 608 Universal
• OSHA 10 or 30 training preferred
• Manufacturer-specific training a plus
• Strong working knowledge of commercial HVACR systems
• Effective communication and customer service skills
• Ability to lead, coach, and support field technicians
• Familiarity with scheduling and dispatching tools
• Proficiency with budgeting, job costing, and service KPIs
• Proficiency with service software (e.g., Jonas, XOI)
Duties & Responsibilities:
Technician Support & Field Coordination
• Assist with scheduling, dispatching, and balancing technician workloads
• Support technicians with technical troubleshooting, part sourcing, and site logistics
• Ensure proper use, care, and tracking of tools, vehicles, and equipment
• Provide field assistance when needed to help resolve escalated technical issues
Customer Service & Job Management
• Serve as a point of contact for commercial clients, ensuring timely communication and updates
• Handle service follow-ups, warranty issues, and minor customer escalations
• Generate all customer quotes resulting from technician findings, service calls, and
maintenance inspections, including follow-up communications to close opportunities; review
and finalize related service reports and maintenance proposals as needed
• Ensure service work aligns with company standards and customer expectations
Operational Oversight
• Monitor service calls, work orders, and technician activity to ensure efficiency and quality
• Track labor hours, job progress, and technician productivity
• Support inventory control, tool tracking, and vendor coordination for repair parts and rentals
Administrative & Reporting Support
• Assist with invoicing, billing accuracy, and work order documentation
• Assist with daily and weekly reports on service activity, open jobs, aging work orders, and KPIs
• Assist with technician training records, safety logs, certification status, and compliance
documentation
Compliance & Safety
• Support safety programs, including conducting toolbox talks and vehicle inspections.
• Ensure field compliance with OSHA, EPA, and company safety procedures.
• Assist in maintaining documentation for audits, insurance requirements, and regulatory
inspections
Physical Demands:
• Regularly required to stand, walk, sit, use hands, reach with hands and arms, speak, and listen
• Occasionally required to climb or balance, stoop, kneel, crouch, or crawl
• Occasionally lift and/or move heavy items
• Have vision abilities to include close vision, distance vision, peripheral vision, depth
perception and ability to adjust focus
• Must have functional vision, hearing, and speech sufficient to conduct business face-to-face
and over the phone