Job Description
Job DescriptionAt Rodney Hunt, we are problem-solvers, focused on a common purpose: solving flow control challenges of the water & wastewater industry. As a global technology and engineering leader, we provide solutions for customers in industrial and municipal markets.
Job Overview:
The Aftermarket Coordinator supports the company’s aftermarket sales and service efforts by coordinating customer orders, parts availability, service requests, and warranty claims related to gates and water control systems. This role serves as the primary liaison between customers, sales, production, and service teams to ensure timely and accurate delivery of aftermarket products and services. The ideal candidate is highly organized, customer-focused, and knowledgeable about water control equipment and spare parts.
Key Responsibilities:
- Coordinate aftermarket sales orders including spare parts, repair kits, upgrades, and maintenance services for water control gate products.
- Communicate with customers, sales representatives, production, and service teams to ensure order accuracy, scheduling, and timely fulfillment.
- Manage inventory levels of critical spare parts and coordinate replenishment with procurement and warehouse teams.
- Review engineering drawings to ensure accuracy, compliance with standards, and adherence to client requirements to generate quotes.
- Collaborate with design engineers, drafters, and other stakeholders to resolve discrepancies, clarify design requirements, and ensure alignment with client objectives.
- Process warranty claims and coordinate with customers and service teams to resolve issues in compliance with company policies.
- Maintain detailed records of aftermarket orders, service requests, and customer interactions in CRM and ERP systems.
- Assist in preparing quotes and proposals for aftermarket parts and services in collaboration with sales and estimating teams.
- Track and report on aftermarket sales metrics, customer satisfaction, and service response times.
- Support logistics related to shipping and delivery of aftermarket parts and equipment.
- Collaborate with technical teams to stay informed about product updates, service bulletins, and aftermarket support programs.
- Provide excellent customer service by promptly addressing inquiries and escalating complex issues as needed.
Qualifications:
- Bachelor’s degree in Business, Supply Chain, Engineering, or related field preferred; equivalent experience considered.
- 3+ years of experience in aftermarket sales coordination, customer service, or supply chain support in a manufacturing or industrial environment.
- Understanding of drafting standards, geometric dimensioning and tolerancing (GD & T), and relevant codes and regulations.
- Knowledge of water control systems, mechanical equipment, or heavy industrial products preferred.
- Proficient in ERP and CRM systems (e.g., NetSuite, Salesforce) and Microsoft Office Suite.
- Strong organizational, communication, and problem-solving skills.
- Ability to manage multiple priorities and work independently in a fast-paced environment.
Preferred:
- Experience working in gate manufacturing, water infrastructure, or related industries.
- Familiarity with warranty claim processes and aftermarket service best practices.
- Technical background or experience supporting field service teams.
Working Conditions:
- Primarily office-based with occasional visits to production or warehouse areas.
- Standard office environment with some periods of sitting, standing, and computer work.
- Occasional lifting of up to 25 lbs. may be required when handling parts or samples.
Equal Opportunity Employer
Rodney Hunt Inc is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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