Bilingual Haitian Creole/English Information Specialist - Up to $24/hr

Job Description

Job Description

Bilingual Haitian Creole/English Information Specialist - up to $24/hr

We are seeking a Bilingual Haitian Creole & English-speaking Information Specialist to support families in accessing childcare financial assistance and local childcare resources. This role combines community impact with professional growth, offering AIRS (Alliance for Information & Referral Systems) certification and comprehensive training.

Key Responsibilities:

• Assess family eligibility for childcare financial assistance and subsidy programs
• Provide accurate information about local childcare providers and resources
• Accurately enter and maintain case information in online systems

Required Experience:

• Minimum 1 year of experience in Health & Human Services or Call Center support
• Prior exposure to childcare subsidy programs or service referral systems preferred
• Ability to work in a hybrid setup with on-site availability in Framingham, MA

Nice-to-Have Experience:

• Previous experience assisting diverse communities with resource navigation
• Familiarity with nonprofit or government-funded service programs
• Customer service in a social services or family assistance setting

Required Skills (Top 3 Must-Have):

• Fluency in Haitian Creole and English (verbal and written)
• Strong attention to detail with accurate data entry skills
• Ability to work effectively in a fast-paced environment

Preferred Skills:

• Knowledge of childcare subsidy programs or case management systems
• Proficiency with Microsoft Office Suite or other data management tools
• Excellent interpersonal and communication skills across diverse populations

Company DescriptionSince 1996, ProPivotal has been committed to excellence in staffing services. ProPivotal is one of Massachusetts’ largest staffing firms. It is our pleasure to provide service to many of the area’s most desirable employers and fulfill their staffing needs throughout the world. While we have the deep resources which allow us to manage large staffing programs, we also have a structure which allows us to get to know each job seeker individually, and a culture which drives us to match candidates with jobs they love. We are big enough to serve you and small enough to know you.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

Company Description

Since 1996, ProPivotal has been committed to excellence in staffing services. ProPivotal is one of Massachusetts’ largest staffing firms. It is our pleasure to provide service to many of the area’s most desirable employers and fulfill their staffing needs throughout the world. While we have the deep resources which allow us to manage large staffing programs, we also have a structure which allows us to get to know each job seeker individually, and a culture which drives us to match candidates with jobs they love. We are big enough to serve you and small enough to know you.\r\n\r\nProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.