Job Description
Job DescriptionAbout SchureMed
SchureMed (Schuerch Corporation) is a Boston-area medical device manufacturer serving hospitals and surgical teams worldwide. We're hiring a Customer Service Representative to own order flow, customer communications, and cross-team coordination.
Responsibilities
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Manage accounts and orders to meet customer needs and business requirements; communicate proactively (order acknowledgments, shipping details, delays).
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Process customer orders accurately and on time via email, phone, and fax.
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Serve as the primary contact for product and order inquiries.
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Coordinate with third-party distribution partners to ensure accurate, on-time delivery.
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Initiate RMAs promptly and keep customers informed throughout the return process.
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Monitor all communication channels for potential complaints and escalate immediately to Quality.
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Follow internal customer service procedures and standards; maintain compliance with corporate policies and quality system requirements.
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Perform other duties as assigned.
Qualifications
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2+ years customer service/order management (manufacturing or medical device a plus)
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Clear written and verbal communication; calm, solutions-oriented style
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Proficiency with QuickBooks Desktop 2024 (Enterprise) and basic UPS/FedEx tools
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Strong attention to detail, organization, and follow-through
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Bonus: CRM experience; familiarity with RMAs, lot/serial tracking, or ISO 13485