Job Description
Job Description
Overview
CTG is seeking to fill a Print Production/Printer Maintenance Associate for our client in Boston, MA.
This position does require some driving between client sites. Must have a reliable vehicle.
Job Title: Experienced Print Production Associate/ Printer Maintenance Associate
Location: Boston, MA
Job Type: Hourly Consultant
Hours: 8 am to 5 pm, M-F
Pay: $22.50/hr
This position does require 25%-50% Driving, using your own personal vehicle. Mileage is reimbursed. Must have a valid US Driver's license and no more than on moving violation in the past three years.
MUST HAVE Experience in a print shop or copy center
Ability to handle Imaging, re-touching with graphics design software, working with XEROX or competitive high end printers in a print shop handling print production work.
Essential Functions:
- Serve as the primary customer contact for equipment support and service
- Coordinate Move/Add/Change (MAC) process
- Provide ongoing end user training on equipment
- Perform basic device cleaning and replacement of operator-accessible parts and consumables per equipment specifications
- Break-fix activities account for approximately 70% of role responsibilities
- Provide IP address support (no other network support provided)
- Conduct basic equipment problem diagnosis
- Act as the point of contact for equipment removal and delivery
- Contact Xerox and third-party service providers as required
- Utilize Xerox web-based applications such as Call Handling for code entry
- Submit accurate call reporting in FWSS and XSM systems
- Provide onsite support for remote service calls
- Use Microsoft Excel for reporting requirements
- Proactively manage consumables and supplies using the DOS calculator
- Maintain on-site inventory of operator replaceable parts
- Collect equipment meter readings and submit for billing purposes
- Perform data entry for activity and asset tracking
- Driving requirement: 25–50% local travel required to fulfill duties
Skills:
- Ability to lift and move up to 50 pounds
- Read, write, and follow basic English instructions
- Strong multitasking and organizational abilities
- Ability to work independently with minimal supervision
- Excellent customer service and communication skills
Experience:
- Previous experience in print production, device servicing, or a related field is preferred
- Graphic Design Software
Education:
- Minimum High School diploma or equivalent
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Krista Eckard at Krista.Eckard@ctg.com. Kindly forward this to any other interested parties. Thank you!