Job Description
Job DescriptionDescription:
The Assistant Director assists the Director of Residential Services in all aspects of the management of LUK’s congregate care programs for children, adolescents and young adults. The qualified candidate will model exemplary staff and program management skills and act as a member of the Residential Services leadership team. This position will supervise program managers, oversee regulatory and certification tasks, act as a primary contact with internal and external partners, attend agency-wide trainings and leadership events, and provide crisis management consultation and support to programs.
The qualified candidate will have a Bachelor’s Degree, 5 years of work experience in residential services and 1 year of work experience in a supervisory position. A Master’s Degree in Human Services or other relevant area of study is preferred.
This is a full time, salaried position. The hours of this position are Monday – Friday, 9am-5pm with flexibility required to meet programmatic needs. This position participates in a rotation of supervisor support during evenings and weekends by qualifying supervisors.
In addition to very competitive salaries LUK offers a substantial and unique benefit package found here .
Introduction to LUK, Inc.
LUK has deep roots in Central Massachusetts. We’re driven by our values and we’re serious about our work. It’s not easy work, but it is rewarding! With Crisis as our middle name (LUK Crisis Center), we are well versed in handling all kinds of issues that may arise. LUK exists to help people thrive – the people we serve and the people who work here. We appreciate creative thinking, uniqueness, and tenacity. We encourage staff to participate in numerous opportunities to grow as an individual and a member of a team, influence others and be influenced, be your best and do your best. We provide individualized services to the people we work with and offer flexibility so that staff can meet responsibilities at work and outside of work. The community is “LUK-y” to have the skills, experience, and talent of our staff!
For more information, please visit our website & social media accounts!
Website | Facebook | Instagram | YouTube | LinkedIn
Requirements:
Purpose:
The Assistant Director of Residential Services will advance the mission and vision of the organization by bringing collaborative leadership, effective staff supervision, and robust program management experience to LUK’s residential services. The Director will ensure that residential programs create therapeutic environments through adherence to performance and quality standards as well as a commitment to LUK’s core values. This position is instrumental in ensuring that all residential staff provide care that is compassionate, strength-based, trauma-informed, flexible, and responsive to the needs of children, families, and community partners.
Responsibilities Include:
- Assist the Director with management of referrals/intakes, service planning and placement stability.
- Uphold division initiatives, practices, and policies in all settings and act as a representative of the residential leadership team.
- Model professional behavior, responsive communication, and collaborative relationships in all settings and with all partners.
- Provide direct supervision of Residential Program Managers and other team members as assigned.
- Ensure that all supervisees receive training and support during the 90-day orientation period and complete 90-day and annual performance evaluations.
- Collaborate with division leadership members to maintain adequate supervisory coverage during vacations, planned leave, or position vacancies.
- Collaborate with LUK’s internal departments, including quality, IT, finance, HR, and administrative teams.
- Oversee critical incident reporting to ensure that program documentation is accurate, adheres to reporting standards, and aligns with LUK policies and procedures.
- Participate in all credentialing and licensing activities, including the development and implementation of quality improvement and corrective action plans.
- Maintain effective partnerships with DCF, DEEC, and other external entities.
- Provide effective consultation and support to residential teams during a crisis event and participate in the agency on call rotation for weekend and evening support.
- Acquire a deep understanding and commitment to LUK’s Mission, Vision and Values and programming and advocacy
Job Location:
LUK’s Day St. Office in Fitchburg, MA with frequent travel to congregate care programs located in Fitchburg.
This position is eligible for a hybrid work environment including both in-person, office-based work as well as home-based subject to approval from the Director of Residential Services. This position is not eligible for a hybrid schedule during the first 90 days of employment.
Salary Range and Benefits:
Pay Grade: 6. Salary Range: $72,000 – $83,500. Salary ranges within each pay grade are based on qualifications, skills, and experience.
Contact LUK’s Human Resources Department for information on our exceptional Benefit Package.
For benefit-eligible positions, LUK provides an extensive and unique benefit package. For more information on LUK’s employment benefits please visit: www.LUK.org/Benefits
Position Overview:
LUK Division: Residential_
LUK Component: ____________________
Direct Supervisor: Director of Residential Services____
LUK Staffing Category: Fulltime
This position is 40 hours per week
This is a salary position: ?
This is an hourly position: ?
This position is benefit eligible: ?
This position is community-/home-based ?
EOE and Diversity Commitment:
LUK is committed to fostering a welcoming and supportive workplace and is an Equal Opportunity Employer. Our team includes talented professionals from a wide range of backgrounds and experiences—from those with firsthand knowledge of the communities we serve to recent graduates and experienced professionals. We believe that bringing together people with different perspectives makes us stronger and better equipped to serve our communities.
Knowledge and Experience Required:
- A Bachelor’s Degree and 5 years of residential experience or
- A Master’s Degree and 1 year of residential experience.
- 1 year of supervisory experience.
- Demonstrated commitment to working with youth and families.
- Familiarity with trauma-informed care.
Skills and Abilities:
- Effective verbal and written communication skills.
- Basic computer literacy and ability to access electronic payroll, documentation, email and file storage systems.
- Excellent interpersonal skills including a compassionate, nonjudgmental approach with youth, staff, peers, and partners.
- High degree of professionalism, awareness of professional boundaries, and willingness to learn from others.