Job Description
Job DescriptionDescription:
THIS POSITION IS IN-OFFICE IN BEDFORD,NH OR CHARLOTTE, NC, ONLY CANDIDATES WITHIN COMMUTING DISTANCE WILL BE CONSIDERED.
Ensures order entry quality and integrity in concert with a high level of order processing accuracy. Key participant in the overall Order to Cash (O2C) process.
Job Duties/ Responsibilities:
- Establish and maintain communication with the appropriate individuals throughout the process (Sales, Field Engineers, Logistics, Project Management, Finance).
- Maintain order quality by ensuring compliance to Single Digits’ standards.
- Drive order velocity and optimal workflow through the active management of priorities and maintenance of the order pipeline.
- Confirm customer requested installation dates to assist with order and project set-up, and backlog management.
- Create sales orders as required to ensure information is accurately recorded within the financial systems.
- Create, schedule, and track Engineering Change Orders (ECOs) related to damaged or missing equipment, out of box failures, and client add-on orders.
- Confirm ECOs are documented correctly in internal systems to properly record changes in costs and revenue, while ensuring approvals (internal or client) are received.
- Manage sales orders that modify existing client contracts (example: circuits or TV services), ensuring timely and accurate order entry.
- Support the Single Digits Sales and Operations teams with Technical Service Requests by creating required documentation, seeking appropriate vendor bids, presenting quotes to clients, and scheduling work as required.
- All other assigned duties and responsibilities not otherwise listed above.
We are NOT currently sponsoring H1-B visas for this position.
*Single Digits does not accept resumes submitted by recruiting firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.
Requirements:
Education:
- Associates degree or equivalent combination of formal education and work experience.
Licenses, Certifications, and Screenings:
- Upon hire, must pass background screen to include employment history, college education, and license/certification verifications, and criminal check.
Knowledge:
- Working knowledge of SalesForce and Sage/Intacct preferred.
- Basic accounting skills are beneficial.
Personal Attributes:
- Strong verbal and written communication skills.
- Keen attention to detail to ensure accurate entry of sales orders.
- Ability to work in a fast-paced environment.
- Able to prioritize work and multi-task.
- Ability to proactively follow up on open issues and demonstrate independent problem-solving ability.
- Proven ability to build relationships with remote colleagues using excellent people skills.
Work Environment:
- Office environment with ability to work from home or office location, as situations demand.
- Sedentary work that primarily involves sitting/standing, but occasionally requires climbing, balancing, stooping, kneeling, crouching, and crawling.
- Frequent use of computer/keyboard/mouse required.
- Must be able to lift/move up to 10 pounds and occasionally lift/move up to 25 pounds.
- Vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.