Third-Party Logistics (3PL) Operations Specialist

Job Description

Job Description

Meet Us: King Arthur Baking Company has been sharing the joy of baking since 1790. Headquartered in Norwich, Vermont, we’re the ultimate baking resource – providing education, inspiration, and the highest quality products, all while fostering connections and community through baking. Our superior flours and mixes are available in supermarkets nationwide, and our direct-to-consumer business – website and retail stores – offers an even wider selection of specialty baking ingredients, mixes, gluten-free products, baking tools, and more. We bring baking education to millions of bakers through our cookbooks, podcast, recipe app, website, and baking school. We’re proud to be 100% employee-owned, which means everyone who works here has a real voice and a shared stake in what we do. This creates a strong sense of community built on trust, teamwork, and love of baking. As a benefit corporation, we’re committed to the best interests of all our stakeholders - employees, our local communities, our broader community of bakers, and our planet. Join us and help spread the joy of baking. King Arthur – where, as an employee-owner, your passion and ideas can truly make a difference.

The Position: The Third-Party Logistics (3PL) Operations Specialist is responsible for overseeing day-to-day execution across King Arthur Baking’s national omnichannel 3PL network. This role manages site-level inventory integrity, order fulfillment execution and accuracy, and operational performance to ensure reliable and efficient distribution in support of company service standards and cost. The Specialist monitors receiving, storage, value-added service (VAS) work, and order processing, resolving systemic issues and ensuring data accuracy across ERP, WMS, and OMS systems. This position also evaluates operational KPIs, supports capacity and labor forecasting, maintains accountability for 3PL compliance, and partners with internal teams and external providers to drive continuous improvement.

The Benefits: Yes, we have the regular "stuff" - medical, dental, vision, company paid short- and long-term disability, life insurance, paid parental leave, paid time off to rest, paid holidays to have fun, a 401(k) with a company match. But here's what makes us different: 40 paid volunteer hours a year, profit sharing*, participation in the Employee Stock Ownership Plan (ESOP)* and knowing that those working with you are dedicated and engaged co-employee owners that believe in you and your extraordinary abilities to move us all forward.

The Location: Hybrid combining working from home, and onsite in White River Junction VT roughly 2 days per month. Ideal candidates will be located within a 2–3-hour drive of our offices.

The Pay: $54,900 to $74,200 annual salary; commensurate with experience.

Essential Duties and Responsibilities

• Oversee the omnichannel order fulfillment cycle (order transmission to ship) across 3PL sites to ensure customer requirements, service levels, throughput targets, and operational KPIs are met.
• Maintain accountability for site-level operational performance, ensuring 3PL compliance with King Arthur Baking’s requirements, industry best practices, and continuous improvement standards.
• Manage ERP/WMS/OMS data flows with proactive monitoring, leading structured root cause analysis and issue resolution to prevent inventory, order accuracy, and data integrity issues.
• Own site-level inventory accuracy through cycle count execution, reconciliation processes, rotation compliance, and disposition decisions, applying controls consistent with 3PL operations norms.
• Plan and manage value-added service (VAS) projects-including rework, displays, labeling, and gift kits-ensuring materials availability, operational feasibility, and efficient execution within 3PL facilities.
• Evaluate 3PL operational KPIs (order accuracy, fill rate, timeliness, storage utilization, dock performance) and drive corrective action plans to strengthen reliability and partner accountability.
• Contribute to the development and maintenance of standard operating procedures (SOPs) related to 3PL operations, inventory controls, and value-added services to support consistent execution across sites.
• Participate in monthly and quarterly performance reviews with 3PL partners, providing operational insights, identifying cost-impacting or out-of-scope activities, and supporting alignment to service and efficiency expectations.
• Maintain responsibility for packaging and VAS material accuracy, availability, and forecasting across 3PL sites to prevent stockouts and operational delays.
• Prepare and communicate monthly inbound, outbound, and storage forecasts to support labor planning, capacity management, and throughput optimization across the 3PL network.

Experience and Education

• 3+ years expertise with supply chain and 3PL distribution operations, CPG experience preferred.
• 3+yearsfunctional use of Enterprise Resource Planning (ERP), Warehouse Management System (WMS), and Transportation Management System (TMS). SAP S/4HANA experience preferred.
• Supply chain or logistics certification such as APICS, CLTD, or Six Sigma preferred
• We value those who can demonstrate capability and articulate how prior experiences will help them effectively transition into this role

Competencies

• Analytical & Detail Orientation: Ability to interpret complex data, identify patterns, and apply root cause analysis to solve problems. Demonstrates precision and accuracy in planning, reporting, and execution.
• Technical System & Database Acumen: Demonstrated experience and expertise in ERP, WMS, TMS, and OMS systems, along with operational understanding of associated system integrations and data flows. Working knowledge of SAP S/4HANA, and experience in advanced analytics tools including Data Cubes and MS Power BI.
• Collaboration & Stakeholder Engagement: Builds strong relationships with internal teams and external partners. Communicates clearly and proactively to align priorities, resolve issues, and deliver shared objectives. Proactively and intentionally communicates with the ability to appropriately articulate clear and concise messages, both written and verbal, to the circumstance and intended audience
• Financial Acumen: Foundational knowledge on role impact to P&L results inclusive of inventory expense, freight, supply chain activity cost drivers, and total cost concept.
• Results-oriented: Proactive problem solving and solution recommendations. Identifies opportunities for improvement and consistency across multiple sites and internal operations.
• Risk Management & Scenario Planning: Anticipates potential supply chain disruptions and evaluates alternative scenarios. Develops and implements mitigation strategies to minimize impact on inventory, cost, and service.
• Process Improvement & Systems Optimization: Continuously seeks opportunities to enhance planning processes and system performance. Champions best practices and leverages technology to drive efficiency and scalability.
• Influencing & Change Management: Guides stakeholders through process changes and system upgrades. Uses expertise and persuasive communication to gain buy-in and ensure successful adoption of new initiatives.

Success Factors

• Commitment to King Arthur’s mission, products, and living our values
• Is community minded-gets involved, volunteers

Physical Requirements/Work Environment/Safety

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements

• Ability to work for prolonged periods at a desk, both in a home office and onsite, using a computer and other standard office equipment.
• Regular use of computer keyboard, mouse, and video conferencing tools.
• Ability to communicate effectively in person, over the phone, and through digital platforms.
• Occasional standing, walking, bending, or reaching within the office environment.
• May occasionally be required to lift or move items up to 15 pounds (e.g., office materials, documents).
• Visual acuity needed for reviewing documents, spreadsheets, and data on screens.
• Ability to commute to the office for in-person meetings, training, or other business needs as required.

Work environment

• Indoors, a normal office environment with little exposure to excessive noise, dust, or temperature changes.
• This role operates in a professional office environment where most work is performed at a desk.
• Remote work environment that meets KAB standards for work.

Safety

• Understands that safety is the responsibility of everyone at the organization and is responsible for adhering to/providing work in a safe and ergonomic manner, identifying unsafe conditions and correcting conditions immediately or reporting them promptly.
• Participate in safety and compliance training and safety and health programs.

Supervision

N/A

Travel

N/A

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

It is the responsibility of every employee to contribute to a positive and safe work environment through cooperative and professional interactions with co-workers, customers, and vendors. As a proud Benefit Corporation, King Arthur Baking expects our employees to adhere to company-wide green norms and remain educated on company impact campaigns.

There's room at our table for you! Apply today.

Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors protected by law. King Arthur Baking provides reasonable accommodation to qualified individuals with disabilities to allow them to participate in both the application process and during employment. Such individuals are encouraged to seek accommodations to allow them to apply for a position, participate in the application process, and meet the essential functions and requirements of the position.

*Amounts vary based on achievement of financial targets. Participation based on hire date and program entry date.