Optical Front Office Assistant

Job Description

Job Description

COMMUNITY HEATH:

Community Health is a primary care network that provides nationally-recognized programs, a focus on wellness, dental, behavioral health and pediatric specialties, walk-in Express Care, a culture of community and quality health care that almost everyone, insured or uninsured, has come to depend on. As an equal opportunity employer, we offer a team-oriented, collaborative work environment for close to 400 employees at eight different locations in Rutland and southern Addison counties.

ABOUT THE ROLE:

In this role, you will be the first point of contact for patients and customers, providing excellent service and support in both administrative and sales functions. You will assist with appointment scheduling, patient check-ins, insurance verification, and eyewear sales, helping our patients find the best eyeglass options for their needs.

FUNCTIONS OF THE POSITION:

• Greeting patients and visitors in a warm and welcoming manner.
• Answer phone calls and respond to emails, scheduling appointments and answering general inquiries.
• Manage patient check-ins and check-outs in a timely and efficient manner.
• Verify all patient demographic and insurance information.
• Verify insurance benefits.
• Maintain a clean and organized front office.
• Manage cash, check, and credit payments accurately and efficiently.
• Reconciles daily batch for payments taken.

OTHER DUTIES:

• Participates in professional development
• Attends required meetings
• Participates as a team player
• Assumes other tasks as assigned

SKILLS REQUIRED FOR SUCCESS:

• High School Diploma or Equivalent

• Prior office experience preferably in a medical setting

• Basic knowledge of computer skills

• Basic medical terminology preferred

• Strong customer service skills

JOB DIFFICULTY:

• Must be able to provide information regarding office policy and procedure
• Must be able to manage emergency situations in a calm manner
• Must have strong decision-making skills
• Must be able to interpret instructions and prepare records
• Maintains patient confidentiality

ACCOUNTABILITY:

• All actions associated with this position have a direct impact on Community Health Centers
• This position directly influences revenues and cost containment from proper scheduling to correct coding and charge entry and collection of payments
• Must use equipment properly and safely
• Requires troubleshooting of equipment and minor adjustments as needed
• Must learn and practice safety procedures to protect self and others.
• Must follow service excellence guidelines to enable the formation and maintenance of a productive work team

HOW WE SUPPORT YOU:

• Work Life Balance
• Generous Time Off
• Medical, dental, and vision insurance.
• Health savings account option.
• Robust 403 (b) retirement savings plan, with employer match and 100% vesting schedule.
• Comprehensive Wellness Program.

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