Job Description
Job Description
Title: Telephone Operator I/ Receptionist
Location: - 91 East Mountain Road, Westfield, MA 01085
Duration: 03 Months
Job Description:
1. GENERAL STATEMENT OF DUTIES ANDRESPONSIBILITIES
Greets, and escorts visitors. Logs into the computer information about visitors entering and exiting the building. May Operate telephone switchboards; relay incoming and outgoing telephone calls; receive, relay and log messages; contact sources of aid in times of emergency; provides information to visitors and callers; and perform related work as required.
2. DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES
1.Greets and escorts visitors. Logs into the computer information about visitors entering and exiting the building.
2.Operates a cord or cordless switchboard for a telephone communications system.
3 Receives screens, takes messages from and refers incoming calls to the appropriate individual and / or agency by providing them with the correct telephone numbers, area codes, dialing instructions and other related information.
4 Places phone calls for supervisors or agency staff; requests information related to use of phone lines; and maintains logs on such telephone calls for comparison with monthly telephone bills.
5 Receives emergency phone calls and dispatches emergency personnel to the scene.
6 Greets and directs visitors to the individuals and/ or agency, answers questions, listens to complaints and provides information and/ or literature pertaining to agency rules, regulations and/ or operations.
7 Provides information by telephone concerning employees, clients, students and/ or agency operations according to established guidelines.
8 Performs related duties such as maintaining files and records; sorting mail; updating directories and other reference material; and maintaining schedules and time sheets.
9 Operate radio transmitting and receiving equipment and maintain records and logs of messages.
QUALIFICATIONS REQUIRED (List knowledges, skills, abilities)
1.Ability to understand, explain, and apply the laws, rules, policies and procedures governing assigned unit activities.
2.Ability to read, write and comprehend the English language.
3.Ability to operate cord and cordless switchboard equipment.
4.Ability to speak clearly and distinctly.
5.Ability to deal tactfully with others.
6.Ability to obtain information through questioning individuals.
7.Ability to make decisions and act quickly in emergency situations.
8.Ability to work accurately with names, numbers, codes and/ or symbols.
9.Ability to assemble items of information according to established procedures.
10.Ability to maintain accurate records.
11.Ability to follow oral and written instructions
12.Ability to establish and maintain harmonious working relationships with others.
13.Ability to work independently.
14.Ability to exercise discretion in handling confidential information.
QUALIFICATIONS ACQUIRED ON JOB (List knowledges, skills, abilities)
1.Knowledge of the laws, rules, policies and procedures governing assigned unit activities.
2.Knowledge of the standard procedures governing the use of telephone switchboard and/ or other communication equipment.
3.Knowledge of the proper telephone procedures for making and receiving agency calls.
4.Knowledge of the types and uses of agency forms.
5.Knowledge of the principles and techniques of operating a radio console and/ or radio telephone system.
6.Knowledge of the methods and techniques of operating cord or cordless telephone switchboard equipment.
7.Skill in using cord or cordless telephone switchboard equipment.
Company DescriptionAbout BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer.
Company Description
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.