Job Description
Job Details:
Job Title: CSR Planner
Location: Foxborough, MA 02035 (Onsite)
Pay Rate: $25–$27/hour (W2, No Benefits) – based on experience
Schedule: 1st Shift | 7:30 AM – 4:00 PM
Duration: 1-Year Contract with Potential for Permanent Conversion
About the Role:
We are hiring a CSR Planner to join a highly technical, engineering-driven manufacturing plant specializing in instrumentation materials. This role is based onsite in Foxborough, MA, and supports a close-knit team of approximately 20 professionals across Customer Service, Planning, and Purchasing.
You’ll work in a diverse, collaborative environment where teamwork is encouraged, ideas are valued, and everyone has the opportunity to contribute to team discussions and process improvement initiatives. This role is ideal for someone seeking career growth, upward mobility, and hands-on experience within a complex manufacturing operation. Periodic travel may be available for training opportunities.
Key Responsibilities:
- Enter and manage customer orders, interpret requests, and assign work to appropriate team members.
- Serve as a liaison between internal teams and external customers, coordinating with manufacturing, sales, distribution, and field service.
- Handle customer inquiries and complaints related to order status, production, delivery, and billing in a timely and accurate manner.
- Perform order processing, error correction, and maintenance for order-based and proposal-based requests.
- Coordinate product selection, order placement, delivery schedules, and expediting with customers.
- Proactively resolve customer issues to strengthen relationships and drive positive feedback.
- Provide product information, including limited technical details when required.
- Maintain and update data across systems such as SAP, Quote-to-Cash, Salesforce, Buy Automation, shared drives, and external portals.
Qualifications:
- No degree required.
- Strong verbal and written communication skills.
- Ability to prioritize work, meet deadlines, and work independently in a fast-paced environment.
- Proven ability to build and maintain effective working relationships with internal and external partners.
- Strong mediation, negotiation, and facilitation skills.
- Working knowledge of Microsoft Windows and standard business applications (Word, Excel, Access).
- Experience using Salesforce is preferred.
- SAP experience is a plus.
Why Consider This Role?
- Engineering-focused manufacturing environment.
- Collaborative and diverse team culture.
- Opportunity to grow skills and advance within the organization.
- Potential for permanent conversion.
If you enjoy customer interaction, thrive in a manufacturing or engineering setting, and are eager to grow your career, we’d love to hear from you.