Job Description
Job DescriptionSalary: $18-$20
Reports to: Associate Director of Guest Services & Sales
Start Date: May 12, 2026(dates subject to slight change)
End Date: Sep 6, 2026(dates subject to slight change)
Working Location: On-site, Pittsfield, MA
Department: Guest Services/Front of House
Housing: Housing may be available for the right candidate
Compensation: $18-$20/hr
Schedule:
Up to 40 hours per week, including required evenings/weekends.
ABOUT BARRINGTON STAGE COMPANY
Barrington Stage Company, an award-winning professional theatre company located in the heart of the Berkshires, is seeking a Box Office Associate to join our Guest Services team in Pittsfield, MA. This role requires a collaborative and adaptable individual with strong organizational and problem-solving skills who can provide efficient, friendly ticketing service while helping maintain a welcoming, accessible, and professional experience for all guests.
Barrington Stage has a three-fold mission: to produce top-notch, compelling work; to develop new plays and musicals; and to engage our community with vibrant, inclusive educational outreach programs.
BSC is committed to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetics, disability, or age. We strongly encourage candidates of color, and/or from diverse backgrounds/underrepresented groups to apply.
JOB OVERVIEW
The Box Office Associate supports the Box Office Manager with daily ticketing operations, including guest inquiries and sales, contributing to a welcoming, efficient, and accessible front-of-house experience for all patrons.
REQUIREMENTS
- Support daily box office operations, including ticket sales, will-call, opening/closing procedures, and basic financial handling under the guidance of the Box Office Manager.
- Provide attentive, human-centered customer service for phone, email, and in-person inquiries, including ticket purchases, exchanges, conflict resolution, and ADA accommodations.
- Maintain accurate guest records in the CRM system (e.g., Spektrix) and ensure data integrity through proper data-entry practices.
- Perform additional duties as assigned to support smooth front-of-house operations and an inclusive patron experience.
QUALIFICATIONS
- Experience in customer service, ticketing, hospitality, or sales (1-2 years preferred).
- Experience with CRM or ticketing platforms is helpful but not required (e.g., Spektrix, Tessitura, AudienceView); willingness to learn new systems is valued.
- Strong communication skills across in-person, phone, and email interactions, with the ability to provide clear and friendly guidance to guests.
- Ability to work independently and collaboratively, stay calm under pressure, problem-solve in real time, and maintain attention to detail in a fast-paced environment.
- Flexibility for varied work hours and physical tasks, including evenings, weekends, and occasionally carrying, pulling, or lifting up to 25 lbs, while upholding equity, diversity, inclusion, and belonging practices.
*This job description is not comprehensive and is subject to change at any time
HOW TO APPLY
Complete application through https://barringtonstageco.bamboohr.com/careers/
No phone calls, please.
All applications must be submitted by February 15, 2026, for full consideration