Job Description
Job Description
OVERVIEW:
Gosnold, Inc. has been a nationally accredited non-profit leader in the prevention, treatment and recovery of mental health and substance use disorders for over 50 years. We offer a full, end-to-end continuum of care offering a wide range of treatment options. Highly regarded for innovation, we offer a comprehensive patient centered continuum of care tailored to fit the needs of each individual. Gosnold welcomes like-minded individuals who are passionate about our mission to support people and families affected by these disorders, and to promote lasting recovery.
SUMMARY:
The Program Supervisor is the main contact/liaison for the Emergency Department (ED) Navigation, Recovery Coaching (RC), Community Support Program (CSP), and Recovery Support Navigation (RSN) programs. This position will provide additional direct support to the BH-JI/CSP programs as needed.
ESSENTIAL JOB FUNCTIONS/DUTIES/RESPONSIBILITIES:
- Serve as the main contact/liaison for the ED Navigation, RC, CSP, and RSN programs within Gosnold programs and act as the point person for community partners.
- Provide direct supervision to ED Navigation, RC, CSP, and RSN teams.
- Maintain a caseload of patients as needed.
- Facilitate team meetings when requested by the Director.
- Review and monitor all community-based programs to maximize support for patients; make appropriate referrals within catchment area when necessary.
- Conduct routine chart reviews for RC, CSP, and RSN programs and prepare for program audits. Monitor ED Navigation encounter notes.
- Review census and manage both the waitlist and case assignments.
- Assist teams in using electronic medical record (EMR) and hospital EMR systems to ensure proper documentation.
- Manage billing issues, initial and concurrent authorizations for RC, CSP, and RSN programs.
- Assist with ED Navigation hospital contract development and data collection.
- Train and mentor new staff.
- Support teams and manage programs in Director’s absence.
- Perform all other duties as assigned.
SUPERVISORY RESPONSIBILITIES: Yes
MINIMUM KNOWLEDGE, Experience, AND SKILLS REQUIRED:
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform the job.
- Education: High school diploma required; bachelor’s degree preferred.
- Experience: Supervisory experience preferred. Must be computer literate and have experience with Microsoft Office Suite and the internet. Experience with electronic medical records systems preferred. Proficient typing skills preferred.
- Skills: Must have excellent communication skills and a polite phone manner with the ability to work effectively with diverse populations.