Job Description
Job Description
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. In this role, you will manage a high volume of inbound and outbound calls, provide effective solutions that align with both customer satisfaction and company goals, and act as a key liaison between the company and client accounts.
Key Responsibilities:
· Manage a large volume of incoming and outgoing customer calls in a fast-paced environment.
· Identify and implement solutions that benefit both the customer and the company.
· Resolve customer complaints efficiently and professionally, including de-escalation when necessary.
· Guide customers through troubleshooting processes and website navigation.
· Process returns and exchanges accurately and in a timely manner.
· Serve as the main point of contact between the company and assigned client accounts.
· Build and maintain strong, long-term customer relationships by understanding client needs and providing tailored support and solutions.
· Upsell and cross-sell relevant products and services based on customer needs.
· Collaborate with team members to complete daily tasks and provide support where needed.
· Work closely with the Customer Service Lead to ensure all practices and sales culture standards are followed.
· Investigate and resolve open orders, invoice discrepancies, and billing issues.
· Assist A/R with researching accounts, mailing invoices and collecting payments
· Process returns and exchanges for customers
· Assist in training new hires
· Perform other related duties as assigned by management
Qualifications:
· Proven experience in customer service or call center environment preferred.
· Excellent communication, problem-solving, and interpersonal skills.
· Ability to multitask, prioritize, and manage time effectively.
· Strong team player with a collaborative mindset.
· Familiarity with CRM systems and customer support tools is a plus.
Company DescriptionIf you are a strategic thinker with a passion for driving success in the wellness industry, apply for this exciting opportunity to contribute to the growth and success of Lhasa OMS. Join us in making a difference.
Company Description
If you are a strategic thinker with a passion for driving success in the wellness industry, apply for this exciting opportunity to contribute to the growth and success of Lhasa OMS. Join us in making a difference.