Job Description
Job DescriptionWe are looking for an experienced Office Services Supervisor to join our team in Boston, Massachusetts, within the Financial Services industry. In this long-term contract position, you will oversee operational excellence, manage service delivery, and lead a team to ensure high standards of quality and efficiency. This role requires strong leadership skills, a commitment to continuous improvement, and the ability to build effective communication channels both internally and with clients.
Responsibilities:
• Oversee the quality of service delivery across the client’s central reprographics and office printer fleet.
• Implement standardized processes and operational controls to drive efficiency and consistency.
• Monitor and fulfill management information reporting requirements to maintain transparency.
• Manage staff performance by setting clear business objectives, providing ongoing feedback, and establishing development goals.
• Foster a culture of continuous improvement and high performance within the team.
• Investigate and resolve escalated client issues while ensuring proper communication with stakeholders.
• Collaborate with functional teams to adhere to corporate policies, internal controls, and reporting standards.
• Provide training and development opportunities, mentoring direct reports to enhance their skills.
• Manage staff allocation through optimized scheduling, cross-training, and promoting teamwork.
• Compile and issue monthly client billing while ensuring compliance with financial and operational targets.• Bachelor’s degree or equivalent experience.
• Minimum of 5 years of leadership experience managing teams in a customer service or operational role.
• Strong communication skills with the ability to liaise effectively between teams and clients.
• Proven experience in implementing operational processes and driving continuous improvement initiatives.
• Proficiency in managing budgets, timelines, and performance metrics.
• Familiarity with compliance standards and internal controls.
• Ability to resolve issues, promote teamwork, and develop structured succession plans.
• Knowledge of reprographics and office printer fleet operations is highly desirable.