Manager, Off-Sites (Massachusetts & Rhode Island) - Spanish

Job Description

Job Description

Job Code
S1725TF

Department Name
Thomas Shortman Fund General Admin

Reports To
Senior Manager, Off-Sites

FLSA Status
Exempt

Union Code
N/A

Management
Yes

Location: Massachusetts & Rhode Island

About Us:

Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues.

The Funds oversees and manages $9 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people.

For 2025 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more.

Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A

Job Summary:

Under supervision of the Senior Manager, Off-Sites, the Site Manager (Manager, Off-Sites) is responsible to oversee the administrative operations of the Training Fund and ensures instructional quality across various off-site training programs. This role involves recruiting, coordinating with partner agencies and individual training locations, managing instructional staff, and responding to the needs of union members.

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*Bilingual in Spanish*

Essential Duties and Responsibilities:

• Manages performance of training locations and virtual classes in accordance with Training Fund policies

• Acts as liaison with Employers, Union and Educational locations and cultivates new relationships.

• Manages the day to day operations of the Satellite Office(s)

• Communicates and coordinates with training locations

• Ensures all programmatic rules and regulations are followed

• Notifies Senior Managers of all incidents and takes corrective actions

• Responsible for timely submission of assigned reports

• Ensures all tools, books and supplies are maintained at the proper level of inventory

• Reports staffing needs to Senior Manager

• Manages and enforces the safety of members and staff in classrooms

• Interacts with vendors, repair people and delivery personnel

• Ensures that maintenance and facilities issues are reported to the appropriate individuals

• Keeps supervisors informed of all facility issues (building maintenance, cleaning & security)

• Maintains accurate student records and attendance files

• Assists members in locating classes and maintaining their attendance

• Ensures the smooth registration and enrollment of students

• Communicates with department members concerning day to day activities

• Assists members with inquiries on phone and in person

• Knowledge of educational requirements as they pertain to advancing in the property services industry

• Able to travel to multiple sites during class sessions and to NYC for training and quarterly Staff Meetings and other meetings as needed

• Review instructor LMS tasks for completion and accuracy; ensure errors are resolved within one week; monitors acceptable QA score and provides feedback

• Maintain departmental standards on CISCO regarding Login, Ready State and Scorecard (quality monitoring)

• Manages completion and accuracy of all Instructor ADP tasks; maintains departmental standards on scorecard

• Works independently to ensure the success of the site

• Locates additional program space

• Attends Union meetings

• Work with Union to designate appropriate building visits to market Training Fund

• Performs other functions as necessary or as assigned by senior management

Qualifications (Competencies):

• 5+ years experience in program administration, training management, or workforce development

• Experience in property/building services and/or the field of education required

• Strong knowledge of the geographical area and community resources

• Excellent at research and ability to apply information to inform program design/operational decisions

• Excellent communication skills: verbal and written

• Proficiency in Microsoft Office 365 Suite or similar platforms

• Excellent technical and troubleshooting skills

• Experience with Learning Management Systems (LMS) a plus

• Travel Requirement: Willingness and able to travel to various off-site training locations as required. This may include evenings and weekends, depending on training program needs.

Soft Skills (Interpersonal Skills):

• Detail oriented with excellent organization and analytical skills

• Ability to prioritize work, meet deadlines, manage multiple deadlines, and deliver results

• Good interpersonal and client service skills

• Able to build positive relationships and ensure client satisfaction

Education:

Bachelor's degree or 2+ years of post-secondary or trade school education required; equivalent experience can be considered

Language Skills:

Bilingual in English/Spanish required (read, write, and speak)

Reasoning Ability:

High

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

· Under 1/3 of the time: Standing, Walking, Climbing or Balancing, Stooping, Kneeling, Crouching, or Crawling

· 1/2 to 2/3 of the time: Sitting, Reaching with Hands & Arms

· Over 2/3 of the time: Talking or Hearing

· 100% of the time: Using Hands