Job Description
Job Description
Join Us at Sexton Roofing & Siding!
Sexton Roofing & Siding seeks an enthusiastic and committed Client Care Representative to join our vibrant team and represent our company. In this capacity, you will be crucial in maintaining efficient office operations and offering vital support for our home improvement initiatives. If you aspire to achieve great things, excel in a dynamic setting, and have a profound wish to grow with a company, we want to hear from you!
Key Responsibilities:
Client Interaction:
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Handle incoming client calls promptly and professionally, creating a positive first impression.
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Prioritize client satisfaction in every interaction—phone, email, or in person.
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Maintain a personable, uplifting presence enhancing team morale.
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Answer calls promptly with the company greeting and dispatch service requests efficiently to ensure client satisfaction.
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Manage the dispatch board to optimize field productivity while maintaining a high standard of client service.
Office Management:
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Greet clients and visitors warmly, answer phones, and handle general inquiries to maintain a welcoming office atmosphere.
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Keep office operations organized—manage supplies, track KPIs, and support onboarding.
Team & Personal Development
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Team Training: Assist in coordinating continuing education for our team members
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Personal Growth: Take ownership of your own personal development plan.
Production & Documentation:
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Create and maintain project-related documents, contracts, and invoices, organizing both digital and physical files for easy access.
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Support production to keep projects flowing through the queue and clients informed.
Communication:
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Draft and proof emails, letters, and other communications intended for clients, vendors, and internal team members.
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Ensure clear communication between office staff, field teams, management and clients.
Scheduling & Compliance:
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Communication with clients to schedule projects, appointments, and site visits, collaborating with production to keep clients informed.
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Assist in ensuring compliance with health and safety regulations, maintaining up-to-date safety documentation.
What we’re looking for:
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1+ year of admin, office, or client service experience (construction or roofing industry is a plus)
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Excellent communication and interpersonal skills.
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Stellar organizational and multitasking abilities.
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Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
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A friendly, solutions-oriented mindset and strong attention to detail
Job Requirements:
Full Time, in office location, Western Massachusetts
Pay range: starting salary $20 / hour
Why Work for Sexton Roofing & Siding?
At Sexton Roofing & Siding, we’re on a mission to change how people see roofing—one roof at a time. We believe in always doing the right thing and building genuine connections in our community. We’re proud to invest in our team with training, resources, and support to help you grow both personally and professionally. Here, you’ll be trusted to take ownership, communicate openly, and be part of a culture that truly values continuous improvement.
Join us, and you'll be part of a vibrant team where your contributions are recognized, and your growth is encouraged. Together, we can achieve greatness and make a meaningful impact on the lives of those we serve.
Ready to join our team? Apply now and start your career with Sexton Roofing & Siding!