Job Description
Job Description
Company: New Hampshire Mutual Bancorp
Title: Fraud Management Officer
Location: New Hampshire
Position Details: Full Time, Monday-Friday, 8:00AM-5:00PM
Salary: $75,800.00 - $94,800.00 *Negotiable based on level of experience
New Hampshire Mutual Bancorp (NHMB) is seeking an experienced Fraud Management Officer. The incumbent provides support services for all of NHMB, including our affiliates, The Merrimack, MVSB, Savings Bank of Walpole (SBW), and NHTrust. This position offers a hybrid or remote work schedule based in New Hampshire.
We offer a competitive salary along with a comprehensive benefit package including but not limited to, medical, dental, vision, 401K (with Company match), paid time off, paid parental leave, tuition reimbursement, professional development and the opportunity to work with a great team!
JOB REQUIREMENTS/DESIRED EXPERIENCE:
- Bachelor’s Degree in Criminal Justice, Business, Finance preferred
- CFE, CIS, CFCI, or related credentials
- Five to seven years of fraud management experience
- Minimum of three years of supervisory experience
- In-depth knowledge of federal and state regulatory frameworks, industry standards, and best practices related to fraud prevention and financial crimes
- Strong analytical and organizational skills with the ability to solve complex problems
- Ability to interpret and apply regulations to ensure compliance and manage risks effectively in the work environment
- Ability to lead and mentor a highly skilled team of investigators, including setting performance metrics, providing guidance, and fostering a supportive and high-morale work environment with a strong focus on balancing risk mitigation and the customer experience
ESSENTIAL FUNCTIONS:
- Adheres to the NHMB Values: A+ Merits - Accountability, Mutuality, Excellence, Respect, Integrity, Teamwork and Stewardship
- Manages the overall fraud prevention program
- Design and implement fraud prevention strategies and innovative process aimed at the effective detection and prevention of fraud
- Drives reductions in fraud losses through effective fraud detection system rule and parameter management
- Effectively monitors procedures and controls, analytics and employee training
- Managers a team of fraud analysts and provides and provides ongoing coaching and support
We believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!
We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award-winning team, we are interested in speaking with you!
New Hampshire Mutual Bancorp (NHMB) is truly a unique and exciting organization - the first mutual community banking shared services organization of its kind found in Northern New England. NHMB provides the operational support for three premier independent mutual savings banks, MVSB, The Merrimack and Savings Bank of Walpole (SBW), and a financial advisory and trust company, NHTrust.
We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.