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<h3>Job Description</h3>
Job Description
JOB SUMMARY
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel’s high standards of quality.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands may vary depending on shift, business levels, type of business.
<ul>
<li>Greets guests in a professional, friendly, and welcoming manner.</li>
<li>Processes guest check-ins and check-outs in a timely and efficient manner.</li>
<li>Verifies guest information or completes registration process by inputting/retrieving information.</li>
<li>Assigns rooms based on preferences and availability.</li>
<li>Processes cash and/or credit card payments and provides receipts for transactions.</li>
<li>Provides information about hotel services, amenities, and local attractions.</li>
<li>Handles guest inquiries, requests, and complaints in a courteous and professional manner.</li>
<li>Assists guests with special needs or requests, such as extra bedding, room upgrades, or booking reservations for activities.</li>
<li>Responds to internal / external phone calls promptly, ensuring effective communication with guests.</li>
<li>Retrieves mail, small packages for customers as requested. </li>
<li>Adheres to all company policies and procedures. </li>
<li>Works closely with housekeeping and maintenance to ensure rooms are ready for guests.</li>
<li>Retrieves and inputs into the POS system all room service orders. </li>
<li>Communicates guest feedback to management for continuous improvement.</li>
<li>Assists with coordinating transportation, concierge services, and other guest-related requests.</li>
<li>Maintains an organized front desk area, ensuring all necessary supplies are stocked.</li>
<li>Maintains records of guest complaints, concerns, and resolutions for follow-up.</li>
<li>Makes reservations for guests as needed, providing accurate information regarding room availability, pricing, and policies.</li>
<li>Updates the reservation system with guest information, room availability, and changes.</li>
<li>Completes any tasks assigned by the Manager On Duty. </li>
<li>Remains calm and alert during emergency situations and heavy hotel activity.</li>
<li>Follows safety and security procedures/ rules. </li>
<li>Knows hotel fire prevention and emergency procedures.</li>
<li>Reports unsafe conditions to supervisor/manager including but not limited to accidents, injuries, near-misses, property damage. </li>
</ul>
 KNOWLEDGE, SKILLS, ABILITIES
The Hotel may consider the equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable.
<ul>
<li>High school diploma preferred. </li>
<li>Prior hospitality experience preferred but not required.</li>
<li>Must possess the ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and help resolve conflicts.</li>
<li>Must possess the ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. </li>
</ul>
<ul>
<li>Must possess the ability to talk to many diverse kinds of people to give information, answer questions, and provide the required services.</li>
<li>Must possess the ability to understand and follow directions and perform job functions under limited supervision.</li>
</ul>
<ul>
<li>Must possess the ability to read, write, speak, comprehend and communicate effectively in English.</li>
<li>Must possess excellent telephone etiquette skills.</li>
<li>Must possess the ability to access and accurately input information using a moderately complex computer system.</li>
<li>Must possess the ability to use a calculator and prepare moderately complex mathematical calculations without error.</li>
<li>Must possess the ability to work a flexible schedule which may change from week to week. This includes the ability to work weekends, holidays and overnights.</li>
</ul>
 PHYSICAL REQUIREMENTS
<ul>
<li>Must possess the ability to stand and move throughout Front Office and continuously perform essential job functions.</li>
<li>Must be able to stand during the entire shift.</li>
<li>Must possess the ability to lift, push &amp; pull up to twenty-five (25) pounds maximum.</li>
<li>Must be capable of frequent talking, hearing, seeing and smiling.</li>
<li>Must possess hearing and visual ability to observe and detect signs of emergency situations.</li>
</ul>

Front Desk Agent (Local 26 UNITE/HERE)

<h3>Job Description</h3>
Job DescriptionWhy You’ll Love This Guest Services Representative JobDid you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredible professionals in aviation? If so, this Part Time Guest Services Representative position with Atlantic Aviation at&nbsp;ORH&nbsp;in Worcester, MA may be perfect for you! Pay:&nbsp;$18 / hour Schedule: Requires availability for any/all shifts including overtime, weekends, holidays, and on-call duty In this position, you will be the first point of contact for clientele arriving at the facility. You will get the opportunity to interact with many large corporations’ flight departments and high-profile clients! &nbsp;In this position, you will perform assigned tasks related to providing services for corporate aircraft, cargo and passenger charters, and other general aviation aircraft. Use your experience and outgoing personality to build a career in aviation you are excited about and apply for the Guest Services Representative job today! ResponsibilitiesGuest Services Representative Responsibilities
<ul>
<li>Provide customers with professional service and assistance</li>
<li>Making hotel and catering reservations for inbound and outbound aircraft</li>
<li>Processing customer purchases and fuel transactions</li>
<li>Work closely with line service personnel and pilots, ensuring all customer service needs are met</li>
<li>Occasional travel may be required to support another Atlantic location.</li>
<li>You may be occasionally assigned to another Atlantic location based on geographical proximity as business needs require. &nbsp;</li>
</ul>
Required SkillsGuest Services Representative Qualifications
<ul>
<li>Customer service/hospitality experience</li>
<li>High school diploma or GED certificate</li>
<li>18 years of age</li>
<li>A valid state driver’s license</li>
<li>Ability to comprehend and perform basic math calculations</li>
</ul>
We maintain a drug-free workplace and perform pre-employment substance testing.

Guest Services Representative - Part Time

<h3>Job Description</h3>
Job Description
Dual General Hotel Manager
We are seeking a highly experienced, strategic leader to join our hospitality group as the Managing Director for our two Hotels. The ideal candidate will have a robust background in hotel management and a proven track record of driving growth and operational excellence across multiple properties. This role requires a dynamic, visionary leader capable of overseeing the regional operations, financial performance, and overall guest satisfaction for our hotel portfolio. 
Key Responsibilities: 
- Oversee the operations of two hotels in the Northampton area, ensuring alignment with company standards and goals. - Develop and implement strategies to enhance revenue generation, profitability, and guest satisfaction. - Management Team building to lead and mentor department managers and other key leadership staff, fostering a culture of excellence and continuous improvement. - Monitor market trends and industry developments to maintain competitiveness and innovative approaches in hospitality management. - Ensure compliance with all company policies, industry regulations, and safety standards. - Analyze financial reports and performance metrics to identify areas for improvement and implement effective solutions. - Build and maintain strong relationships with clients, partners, and community leaders. - Strong understanding of budgets and forecasting, along with financial planning to achieve business objectives. - Full understanding of financial management and P&amp;L oversight. - Proficient in revenue and rate management 
Qualifications:
- Extensive experience in hotel management with a minimum of 8-10 years in senior leadership roles, including Food and Beverage with a la carte and banquet - Proven track record of successfully managing full-service hotels as well as limited-service hotels. - Exceptional interpersonal and communication skills. - Proficiency in hotel management software and other relevant technological tools. - Experience with Opera, Fosse, Simphony, HIA Accounting software a plus. - Experience with Marriott-branded hotels is preferred. 
Why Join Us:
- Be a part of a leading hospitality organization known for its commitment to excellence in service and innovation. - Lead a dynamic team dedicated to providing exceptional guest experiences across our portfolio of hotels. - Competitive salary and comprehensive benefits package. - Opportunities for professional development and career advancement within the hospitality industry. 
Suppose you are a visionary leader with a passion for the hospitality industry and a drive to achieve operational excellence. In that case, we invite you to apply for the Regional Managing Director position. Join us in elevating our brands and delivering outstanding hotel experiences. 
**How to Apply:**
Interested candidates are encouraged to submit their resume and cover letter detailing their experience and qualifications.

Dual Hotel General Manager

<h3>Job Description</h3>
The opportunity
Delaware North Sportservice is hiring part-time Suites Supervisors to join our team at TD Garden in Boston, Massachusetts. As a Suites Supervisor, you will be responsible for ensuring all food service and hospitality operations are efficiently carried out while providing an exemplary guest experience.
If you thrive on excitement and want your workday to fly by, apply now to join the game day action.
Pay $20.00 - $22.00 / hour
Information on our comprehensive benefits package can be found at <a href="https://careers.delawarenorth.com/whatweoffer" target="_blank">https://careers.delawarenorth.com/whatweoffer</a>.
What we offer
We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
<ul>
<li>Weekly pay</li>
<li>Employee assistance program&nbsp;</li>
<li>Training and development opportunities</li>
<li>Employee discounts</li>
<li>Flexible work schedules</li>
</ul>
What will you do?
<ul>
<li>Oversee inventory and estimates of food and beverage costs</li>
<li>Schedule all front of house suite team members for events</li>
<li>Assist with the hiring, training, and development of suite team members</li>
<li>Review financial information and monitor budgets to ensure efficient operations</li>
<li>Inspect suites, kitchen, and storage areas to ensure that health and safety regulations are adhered to </li>
</ul>
More about you
<ul>
<li>Minimum of 2 years of previous hospitality and high-volume dining experience required</li>
<li>Strong knowledge of food and wine</li>
<li>Basic knowledge of cost control measures and profit and loss </li>
<li>Ability to problem solve and operate in a fast-paced environment</li>
<li>Ability to work flexible hours, including nights and weekends</li>
<li>No college degree required</li>
</ul>
Physical requirements
<ul>
<li>Standing and walking for entire length of shift</li>
<li>Ability to lift up to 50 pounds</li>
</ul>
Shift details
Evenings Holidays M-F Weekends Events Days 
Who we are
Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
 Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status. 
 $20.00 - $22.00 / hour

Luxury Suites Supervisor, TD Garden

<h3>Job Description</h3>
Job Description Summary The Boys Girls Clubs of Central and Northern New Hampshire is a vibrant, mission-driven organization supporting over 200 dedicated staff across 30 Early Childhood and Out-of-School Time programs. With a wide-reaching impact across the region, we’re committed to creating safe, enriching spaces where children thrive. We’re currently seeking a friendly, organized, and dependable Front Desk Receptionist to be the welcoming face of our Bradley Street Club during afternoon hours. This role is perfect for someone who enjoys working in a dynamic environment and wants to make a meaningful difference in the lives of children and families. Hours are between 2pm and 6pm, Monday through Friday. Extended hours during school vacation weeks are required. If this sounds like you, we encourage you to apply today! Your next opportunity to make a difference starts here. Duties 
<ul>
<li>Accurately enters members into the computer system when members are either entering or leaving the building.</li>
<li>Ensures that all members are being picked up by an authorized individual.</li>
<li>Acknowledges and greets everyone who enters and leaves the club's facilities. </li>
<li>Provides detailed descriptions of Boys Girls Club, member applications, services, facility features, and hours of operations. </li>
<li>Answers the phone promptly and redirects phone requests to the appropriate party.</li>
<li>Assists staff in collecting parent signatures for permission slips.</li>
<li>Handles guests’ questions and concerns professionally and courteously; communicates parents' finance questions/requests to the Finance Department. </li>
<li>Maintains a clean; safe, fully stocked, and well-organized work area. </li>
<li>Must be able to work without direct supervision and remain at the assigned post for extended periods of time. </li>
<li>Understands all safety procedures completely and ensures that they are followed appropriately.</li>
<li>Maintains a positive attitude and contributes toward a quality work environment. </li>
<li>Assists in all areas of the club operation as requested.</li>
<li>Communicates to the Site/Branch Director any and all occurrences involving staff or visitors/parents in the club that require attention.</li>
<li>Participates in administrative staff meetings and trainings when requested.</li>
<li>Other duties as assigned.</li>
</ul>
 Requirements 
<ul>
<li>High School degree or equivalent experience preferred.</li>
<li>Must be detailed-oriented and have the ability to multitask. </li>
<li>Must have a pleasant telephone manner.</li>
<li>Ability to be efficient and productive in a fast-paced environment.</li>
<li>Must enjoy working with people, have enthusiasm, and possess excellent customer service skills.</li>
<li>Must possess basic math and money handling skills.</li>
<li>Excellent communication, listening, and computer skills.</li>
<li>Must be willing to travel between locations when requested. (Only occasional travel may be required.)</li>
<li>Must be a team player.</li>
</ul>
 WORK ENVIRONMENT: 
<ul>
<li>Requires working under normal office working conditions with the exception of children’s voices/noises during program times.</li>
<li>Occasionally may be exposed to fluctuations in temperature. </li>
</ul>
 PHYSICAL REQUIREMENTS: 
<ul>
<li>Requires sedentary work including prolonged sitting and operation of general office equipment.</li>
<li>May be required to lift or push up to 50lbs.</li>
</ul>
 
ADDITIONAL EXPECTATIONS 
·All of the candidates that are offered a job with the Boys Girls Clubs of Central and Northern New Hampshire will have to submit for an FBI fingerprint background check and submit to a background check through the State of NH Criminal Records Dept. and FirstAdvantage. Note: The State of NH Childcare Licensing Bureau may prohibit you from being employed by the Boys Girls Clubs of Central and Northern New Hampshire should there be a disqualifying finding on your criminal record. In addition, even if the State of NH reviews your records and allows you to work at the Club, we still reserve the right to determine your employment status. 
•This organization has a zero-tolerance policy for abuse and will not tolerate mistreatment or abuse in its programs. Any mistreatment or abuse by an employee will result in disciplinary action, up to and including termination of employment and cooperation with law enforcement. Nice To Haves Please visit <a href="http://www.nhyouth.org" target="_blank">www.nhyouth.org</a> to learn more about our organization. Benefits Non-exempt, hourly position. The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. This job description is subject to change at the discretion of the Executive Director, Board, or organizational needs. About Us 
The Boys Girls Clubs of Central and Northern New Hampshire provides early learning, out-of-school time programs, summer day camps, and basketball leagues to 1200 youth weekly throughout the central and northern New Hampshire. Our mission is to inspire and enable all young people, especially those who most need us, to reach their full potential as productive, caring, and responsible citizens. We offer a safe place to belong, caring adult mentors and programs covering everything from academics and leadership development to physical fitness and healthy habits.

Front Desk Receptionist

<h3>Job Description</h3>
Job DescriptionTHE JOB: Rocco's FOH Team Members such an important part of our team here at Rocco's. We pride ourselves in giving exceptional 'above and beyond' service to all of our guests. FOH Team Members are the ones who can make or break a customer experience in store. Our coffee and doughnuts are delicious and speak for themselves but it takes an incredible front of house team to really make our guests have a memorable experience. This position is responsible for creating individualized experiences for our guests from greeting, packing their doughnuts, food, coffee, &amp; teas, and ringing up their order. The FOH Team Member is encouraged to make the best decision that will create a positive experience for our guests. We encourage all of our team members to be team players and to be willing to help wherever the need is at the moment. FOH Team Members have the opportunity to be cross trained to learn other roles in the store. No matter where you start with us, there is room to grow. Front of House Team Members work directly with our Store Supervisor. We encourage all of our team members to be FOH Team Members need to be extremely hardworking, teachable, and friendly. Our training is structured so that you will gain the knowledge and tools needed to succeed in this role.&nbsp; WHO WE WANT: &nbsp;This candidate will have the opportunity to join one of the fastest growing doughnut shops in the US. We want someone who wants to be apart of a thriving, growing business and will put in the work to help the company evolve. Yes, we set high standards here and expect a lot from our crew BUT we equally enjoy having fun and creating a stimulating and inspiring work environment! REQUIREMENTS- DESIRED TRAITS: -Previous Food, Restaurant, Customer Service Experience&nbsp; -Wednesday -Sunday availability&nbsp; -Ability to work 6AM-1:30PM&nbsp; -Thoroughly enjoys people and strives to create memorable experiences with everyone they meet&nbsp; -Ability to stand in a position for long periods of time (up to 8 hours)&nbsp; -Teachable and a good listener&nbsp; -Excellent communication skills and has access to download our team communication app -Friendly attitude &amp; team player -Punctual and reliable&nbsp; -Has reliable transportation to and from work -Driven individual who enjoys being apart of a close working team&nbsp; -Highly adaptive and willing to work hard&nbsp; DUTIES/ RESPONSIBILITIES (not limited to) &nbsp;-Delivering exceptional customer service to all of our guests -Assisting customers maintaining a happy, authentic attitude -Welcoming new guests and guiding them through the new monthly menu and helping them decide flavors -Maintaining professionalism in the workplace at all times -Operating our POS system to ring up customers -Printing off tickets for online orders and filling with 100% accuracy&nbsp; -Learn and maintain knowledge of our monthly menu to effectively be able to communicate the ingredients to our guests -Efficiently and precisely packing all doughnut orders&nbsp; -Maintaining cleanliness of front of the store including, winding, mopping, sweeping, sanitizing all high touch surfaces throughout the day, as needed -Making sure the doughnut display is always clean and clear of any doughnut pieces -Ability to make coffees, teas and new drinks placed on the menu -Ability to lift or move up to 30lbs&nbsp; -Following opening and closing checklist daily&nbsp; -Washing dishes and equipment&nbsp; -Taking out trash and cardboard recyclables WHAT WE OFFER: -Flexible Schedule&nbsp; -Weekly Pay, competitive pay plus tips&nbsp; -Health insurance plan options for all full time individuals&nbsp; -Friends + Family discount&nbsp; -Accrued PTO

Front End Team Member

<h3>Job Description</h3>
Job Description
Create Your Experience of a Lifetime!
Come work and play in the mountains!&nbsp; Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).
Employee Benefits
•&nbsp;&nbsp; &nbsp;Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons&nbsp; •&nbsp;&nbsp; &nbsp;MORE employee discounts on lodging, food, gear, and mountain shuttles •&nbsp;&nbsp; &nbsp;401(k) Retirement Plan&nbsp; •&nbsp;&nbsp; &nbsp;Employee Assistance Program •&nbsp;&nbsp; &nbsp;Excellent training and professional development •&nbsp;&nbsp; &nbsp;Referral Program
To Learn More, please review the Benefits Eligibility Summary
Job Summary:
As a Ticket Checker, you will play an essential role in creating an experience of a lifetime for our guests on the Lift Experience Team. The Lift Experience Team’s mission is to provide employees and guests with a seamless end-to-end experience from maze entrance to lift unloading. As a Ticket Checker, you will primarily work in the lift mazes by greeting guests by name and validating their access every time. You will play a unique role at our resorts by providing a fun, welcoming atmosphere for our guests while ensuring our products' integrity.
Job Specifications:
<ul>
<li>Starting Wage: $20.00/hr - $21.78/hr</li>
<li>Employment Type: Winter Seasonal 2025/2026</li>
<li>Shift Type: Full Time and Part Time hours available
<ul>
<li>Working between 8-10 hours/day</li>
<li>Weekends and Holidays as needed</li>
</ul>
</li>
<li>Skill Level: Entry Level</li>
<li>Minimum Age: At least 18 years of age</li>
<li>Housing Availability: Yes</li>
</ul>
Job Responsibilities:
<ul>
<li>Deliver premium guest service by providing information and assistance with a smile</li>
<li>Validate tickets to ensure our guests have their own valid product before loading our lifts</li>
<li>Work cooperatively with Lift Operators and other teams to ensure lift lines are safely managed and lifts are loaded efficiently</li>
<li>Maintain and secure departmental equipment - scan devices, radios, etc.</li>
<li>Escalate issues to leadership as they arise, from safety to products</li>
<li>Other duties as assigned</li>
</ul>
Job Requirements:
<ul>
<li>Must be able to communicate fluently in English</li>
<li>Must be able to work outdoors in all types of inclement weather, standing and moving for entire shift on potentially slippery or uneven surfaces. · May need to provide some of their own gear</li>
<li>Must be able to work weekends and holidays as needed</li>
<li>Must be able to handle high guest volumes in a professional manner</li>
<li>Must adhere to safety standards and procedures. Be Safe is our number one value!</li>
</ul>
A Ticket Checker team member is a flexible employee who often takes on additional training to work across multiple departments and in various roles to support the one resort mentality which could include one of the following:
<ul>
<li>Lift Operations (18 or older)</li>
<li>Mountain Activities</li>
<li>Retail Rental operations</li>
<li>Food and Beverage Support</li>
<li>Ticket sales</li>
<li>Base Area Operation</li>
</ul>
The expected pay range is&nbsp;$20.00/hr - $21.78/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.&nbsp;
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID &nbsp;511717 Reference Date:&nbsp;09/19/2025&nbsp; Job Code Function:&nbsp;Scanning&nbsp;

Ticket Scanner

<h3>Job Description</h3>
Job DescriptionBenefits/Perks
<ul>
<li>Flexible Scheduling</li>
<li>Career Advancement Opportunities&nbsp;</li>
<li>Competitive Compensation</li>
</ul>
Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. &nbsp; Responsibilities
<ul>
<li>Monitor the maintain knowledge of hotel operations and activities</li>
<li>Take reservations and answer questions via phone, email, and in-person</li>
<li>Build rapport with guests and identify their needs through friendly conversation and open-ended questions</li>
<li>Describe the features and amenities of guest rooms</li>
<li>Ensure compliance with health and quality standards</li>
</ul>
Qualifications&nbsp;
<ul>
<li>Friendly and outgoing personality</li>
<li>Familiarity with hospitality industry standards</li>
<li>Proficient in English; knowledge of other languages is a plus</li>
<li>Computer literacy</li>
<li>Able to resolve issues with a customer-focused orientation</li>
<li>Able to lift 30 pounds</li>
</ul>

Front Desk Agent

<h3>Job Description</h3>
Job Description
Create Your Experience of a Lifetime!
Come work and play in the mountains!&nbsp; Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).
Employee Benefits
•&nbsp;&nbsp; &nbsp;Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons&nbsp; •&nbsp;&nbsp; &nbsp;MORE employee discounts on lodging, food, gear, and mountain shuttles •&nbsp;&nbsp; &nbsp;401(k) Retirement Plan&nbsp; •&nbsp;&nbsp; &nbsp;Employee Assistance Program •&nbsp;&nbsp; &nbsp;Excellent training and professional development •&nbsp;&nbsp; &nbsp;Referral Program
To Learn More, please review the Benefits Eligibility Summary
Job Summary:
You are the face of the guest experience as you skillfully greet and direct guests at our resorts. You are responsible for the safe, friendly, and efficient experience of our guests from our base areas, restaurant locations, and ticket offices. Join us in creating the Experience of a Lifetime!
Job Specifications:
<ul>
<li>Starting Wage: $20/hr</li>
<li>Employment Type: Winter Seasonal 2025/2026</li>
<li>Shift Type: Part Time hours available</li>
<li>Minimum Age: At least 16 years of age</li>
<li>Housing Availability: Yes</li>
</ul>
Job Responsibilities:
<ul>
<li>Meet and greet guests while displaying positive guest service.</li>
<li>Commit to guest satisfaction and assume responsibility for guest care and solving problem</li>
<li>Answer guest questions by becoming a resort operations and services expert.</li>
<li>Assist other departments as needed, including ticket scanning, ticket sales, activities operations.</li>
<li>Clearing the base area may be a part of your role</li>
<li>Other duties as assigned</li>
</ul>

Job Requirements:
<ul>
<li>Ability to stay enthusiastic and perform well when busy</li>
<li>Ability to work outside, on your feet, in all weather conditions for long periods of time</li>
<li>Ability to work weekends and holidays</li>
<li>Previous guest service experience preferred</li>
</ul>
A Guest Services Attendant team member is a flexible employee who often works across multiple departments and in various roles to support the one resort mentality which could include one of the following:
<ul>
<li>Mountain Activities</li>
<li>Retail Rental operations</li>
<li>Food and Beverage Support</li>
<li>Ticket sales or scanning</li>
<li>Lift Operations</li>
<li>Base Area Operations.</li>
</ul>
The expected pay range is&nbsp;$20/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.&nbsp;
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID &nbsp;512186 Reference Date:&nbsp;10/18/2025&nbsp; Job Code Function:&nbsp;Guest Services&nbsp;

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