Housing Placement Supervisor, Housing Search & Stabilization

Job Description

Job DescriptionDescription:

SCHEDULE: Full-time, Monday–Friday, with flexibility for occasional mornings, evenings, and weekends. Hybrid eligible

Pays Starting at $61,464.00 - $70,760.00 annually, DOE (Salary ranges provided are based on relevant experience and skill set)

LOCATION: PSI Shelters and community locations

SUMMARY OF POSITION:

The Housing Placement Supervisor oversees a team of case managers who are providing stabilization services to clients living in the community. The goal of the program is to help tenants maintain housing/prevent return to homelessness and ensure they secure permanent housing before they graduate from PSI services. The HPS will work collaboratively across the agency to make actionable decisions on client enrollment and individual service plans that will lead to rapid, safe, affordable housing with the supports necessary to retain achieved housing. The HPS will work within a best practice framework of Harm Reduction, Trauma-Informed Care and Housing First and ensures exceptional customer service.

The Housing Placement Supervisor (HPS) will work assertively with brokers, landlords, government agencies, and property management companies to cultivate, develop and maintain all housing options in and around Boston. Leveraging all available housing search resources and expanding to right –size the number of properties for this initiative, a virtual clearing house of available properties inside and around Boston will be established so that guests can be quickly matched to appropriate properties.

The Supervisor monitors service quality ensures accurate and timely data entry into our homeless management information system (HMIS), and collaborates across departments to meet housing placement goals. This role also supports program development, policy implementation, and community partnership engagement, helping to eliminate barriers to housing and improve client outcomes.

The Housing Placement Supervisor will work from the following principles:

• All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing.
• Everyone is “housing ready.” Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be “consumer ready”.
• Leverage guests’ strengths, assets, and connections to move quickly out of shelters and to any other housing.
• Recognize the impact of violence and victimization on development and coping strategies
• Employ an empowerment model
• Maximize guest choices and control over her/his recovery based in a relational collaboration
• Create an atmosphere that is respectful of the guests’ need for safety, respect, and acceptance
• Emphasize the guests’ strengths, highlighting adaptations over symptoms and resilience over pathology
• Minimize the possibilities of re-traumatization
• Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background
• Solicit guest input and involve guests in designing and evaluating services

Requirements:

QUALIFICATIONSEDUCATION/TRAINING:

REQUIRED:

• BSW, BA or BS in a human services related field or High School diploma with at least three (3) years of equivalent experience in a social service setting
• Minimum 2–3 years in direct service with vulnerable populations experiencing homelessness
• Experience in Homeless Services

PREFERRED:

• At least 1–2 years in a supervisory or team leadership role preferred.
• Bi-lingual Spanish or Haitian-Creole language capacity is preferred.
• Strong knowledge of housing systems, case management, and community resources.
• Experience with HMIS (Clarity), motivational interviewing, and trauma-informed practices.

KNOWLEDGE/EXPERIENCE:

REQUIRED:

• A minimum of 2-3 years of experience delivering services for a challenged population often struggling with addiction and untreated or under-treated mental health concerns
• Strong computer and math skills - including familiarity with MS Word, Excel and the ability to learn and successfully use MIS & HMIS programs
• Practical experience in creating housing plans and individual service plans, client assessments, diversion, mediation, negotiation, Motivational Interviewing, Trauma Informed Care, crisis prevention and intervention, household budgeting, rapid re-housing and service planning, recovery services – including mental health, substance use/abuse and traumatic brain injury
• Experience in client assessment, trauma informed care, motivational interviewing, negotiation, household budgeting, and housing/community referrals, case management and service planning
• Knowledge of the issues related to homelessness and housing
• Working knowledge of human services systems, housing subsidy programs and homeless referral networks

PREFERRED:

• Working Knowledge of Housing First and Rapid Rehousing
• Experience accessing local housing opportunities and subsidy programs for homeless individuals
• Two (2) or more years of leadership and/or supervisory experience
• Experience navigating systems of housing and care for homeless individuals
• Experience speaking/presenting in front of medium to large size groups
• Knowledge of motivational interviewing, trauma-informed care, harm reduction, housing first and change theory