Job Description
Job Description
We are looking for an experienced Application Support Engineer to join our team in the Worcester, Massachusetts area. In this role, you will provide technical support and expertise for various ERP applications, ensuring smooth operations and resolving user issues effectively. This is a long-term contract position offering an excellent opportunity to work in the Hi Tech Engineering industry.
Responsibilities:
• Provide technical assistance and troubleshooting for software applications used by municipal and private organizations.
• Collaborate with users to identify and resolve application-related issues efficiently.
• Support and maintain Active Directory configurations and ensure optimal system performance.
• Manage and troubleshoot computer hardware, including Dell Technologies systems.
• Utilize knowledge of Cisco Technologies to ensure seamless network operations.
• Assist users with application features, report generation, and data entry processes.
• Work closely with municipal officials and private sector employees familiar with various software platforms.
• Stay up-to-date with competitor software systems and provide insights on their functionality.
• Document support processes and maintain accurate records of issue resolutions.
• Deliver training sessions and guidance to users for effective application utilization.
• Minimum of 2 years of experience in ERP support or a related technical role.
• Strong problem-solving skills and ability to communicate technical information clearly.
• Ability to work independently and collaboratively within a team environment.
• Previous experience supporting users in municipal offices or private organizations is highly desirable.