Field Service Technician

Job Description

High Priority & Hot Requirement – Field Service Technician.

Type: Full-time | Salary: $75K per annum + Benefits

Location: Quincy, MA area (Provide onsite IT support (2–3 days/week) across client offices in the Quincy area.)

We are seeking an experienced Field Service Technician to join our client Versetal. As a key member of the IT support team, you’ll be the face of technology for clients, providing both onsite and remote support to ensure smooth IT operations.

Key Responsibilities:

• Manage workstation setups, onboarding, and laptop imaging (Windows via Intune, Apple via Kandji).
• Troubleshoot Level 1 & 2 helpdesk tickets, manage A/V rooms, Wi-Fi, printers, and phone systems.
• Deliver VIP/executive-level support with professionalism and urgency.
• Support Windows 11 upgrades and rollouts.
• Collaborate closely with the Helpdesk Manager/Lead to ensure seamless client support.

Required Skills & Experience:

• 3+ years in IT helpdesk or similar technical support roles.
• Prior MSP (Managed Service Provider) experience is a strong plus.
• Proficiency in Windows & macOS, Intune, Kandji, Azure, and AWS.
• Knowledge of Identity Access Management; scripting in Python or PowerShell is a plus.
• Experience in Life Sciences environments preferred.
• Excellent communication, independence, and customer-first mindset.
• Must be open to traveling to client sites; role reports to Quincy Marina Bay office.

Regards

Rohit

737 304 7465