Job Description
Job Title: Product Implementation and Catalog Manager, Supplier Solutions
Location: Burlington, MA
Department: Customer Success
FLSA Classification: Exempt
Job Type: Hybrid
Reports to: Director of Implementation
Direct Reports: NA
About Prendio | BioProcure
At Prendio | BioProcure, we’re more than a procurement service; we’re a trusted eProcurement partner focused on finding savings and extending the cash runway for early-stage and growing life sciences companies bringing life-changing therapies to market. Our mission is to make procurement faster, easier, and more cost-effective so scientists can stay focused on their groundbreaking research. We operate in a fast-paced, highly collaborative environment where attention to detail is balanced with agility, problem-solving, and innovation to drive success.
Job Overview:
As the Product Implementation and Catalog Manager you will be responsible for the successful implementation of our supplier e-commerce punchout integrations with the Prendio marketplace as well as the rollout of these punchouts for our e-procurement users. In addition, you will be responsible for working cross functionally to optimize and maintain the Prendio hosted catalog environment. This role involves managing the entire implementation lifecycle, from initial planning and kickoff to deployment, training, and post-implementation support including ongoing uptime and technical updates as appropriate. The ideal candidate will possess a blend of technical expertise, project management skills, and a customer-centric approach to ensure seamless product integration and client satisfaction. You will collaborate closely with cross-functional teams, including sales, product, engineering, account management, and operations, to deliver solutions that meet our clients' unique needs and drive product adoption.
Key Responsibilities:
- Manage End-to-End Implementation Process: Develop, document, and refine a repeatable and scalable process for delivering implementations on-time and with high quality.
- Implementation Project Management: Author and track against detailed project plans that include scope, timelines, resources, and risk mitigation as appropriate.
- Primary Implementation Touchpoint: Demonstrate a high-level of professionalism and customer centricity as the primary technical implementation touchpoint for Prendio’s supplier base.
- Implementation Troubleshooting: Work across product, engineering, sales and account management to solve implementation problems as they arise and ensure the successful delivery and ongoing performance of Prendio punchouts.
- Daily Management: Define and maintain a KPI framework, tracking punchouts uptime, implementation timelines, and ongoing punchout performance.
- Smooth Transition from Sales to Account Management: Ensure a smooth transition from sales through implementation and into account management.
- Documentation: Document implementation processes, best practices, and knowledge base articles.
Qualifications
- Bachelor's degree in a relevant field such as Management Information Systems, Information Technology, or a related discipline.
- 5+ years of experience in product implementation, project management, or a similar client-facing role.
- Strong technical aptitude and experience with e-commerce B2B integrations including but not limited to APIs, EDIs, etc.
- Strong grasp of cXML standards and a demonstrated ability to understand and explain technical concepts related to cXML.
- Experience maintaining a large eCommerce hosted catalog
- Proven ability to manage multiple projects simultaneously and prioritize tasks effectively.
- Experience with project management methodologies and project management software.
- Excellent communication, interpersonal, and presentation skills.
- Demonstrated problem-solving skills and the ability to work independently and as part of a team.
- Proficiency in documenting processes and creating training materials.
- Customer-centric mindset with a focus on delivering high-quality service and achieving client satisfaction.
- Experience with our company's products or industry is a plus.
Benefits:
- Blue Cross Blue Shield Health Insurance - 100% of employee premiums paid.
- BCBS Dental insurance - 100% of employee premiums paid.
- VSP Vision Coverage - 100% of employee premiums paid.
- Flexible Spending Account Healthcare
- Health savings account with employer contribution
- 401K/Roth 401k
- Paid holidays.
- Paid vacation/Unlimited PTO
- Other benefits, including a complimentary subscription to the Calm app, pet insurance, legal assistance, and more
Why Join Prendio BioProcure
- Work at the intersection of science and business impact.
- Help accelerate biotech innovation through smarter sourcing.
- Collaborate with a team that values both scientific integrity and operational excellence.
- Opportunity to shape and scale a new function within a growing organization.
About BioProcure - Procurement for Biotech, the BioProcure Way
About Prendio - Our Mission | Prendio's Procurement Management System
Prendio | Bioprocure is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability status, genetic information, or any other characteristic protected by law.
This job description does NOT constitute an employment agreement between the employer and employee and is subject to change