Job Description
Job Description
Lamoille Health Partners is seeking a highly organized and compassionate Psychiatric Assistant to join our team. This dual-role position is crucial to our daily operations, providing essential support to both our clinical staff and our administrative team. The ideal candidate will be a proactive problem-solver with a strong commitment to patient care and a professional demeanor.
Key ResponsibilitiesFront Office / Administrative
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Serve as the first point of contact for patients and visitors, providing a warm and welcoming experience.
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Manage a multi-line phone system, directing calls and taking messages as needed.
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Schedule and confirm patient appointments, ensuring efficient patient flow.
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Accurately register new patients and update existing patient demographic and insurance information in the Electronic Health Record (EHR) system.
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Verify patient insurance eligibility and benefits prior to appointments.
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Collect co-pays and outstanding balances.
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Maintain a clean and organized reception area and waiting room.
Clinical / Medical Assistant
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Prepare patients for their examinations by taking and accurately documenting vital signs (e.g., blood pressure, temperature, pulse, height, and weight).
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Collect and process lab specimens and perform point-of-care testing.
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Provide patient education and instructions as directed by the provider.
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Ensure all clinical documentation is accurate, complete, and entered in a timely manner into the EHR.
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Maintain strict patient confidentiality in compliance with HIPAA regulations.
Qualifications
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Education & Certification: High school diploma or equivalent is required. Completion of a certified Medical Assistant program is preferred. Current certification (CMA, RMA) is a plus.
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Experience: A minimum of 1-2 years of experience in a medical office or clinic setting is preferred.
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Technical Skills: Proficiency with Electronic Health Record (EHR) systems is essential. Experience with eClinicalWorks is a plus.
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Interpersonal Skills: Excellent communication and customer service skills. Must be able to interact with a diverse patient population and work collaboratively with a team of providers and staff.
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Organizational Skills: Strong ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
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Compliance: A solid understanding of HIPAA and a commitment to patient privacy are mandatory.
Benefits
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Competitive salary based on experience.
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Comprehensive benefits package including health, dental, and vision insurance.
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Paid Time Off (PTO) and paid holidays.
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Opportunities for professional development.
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A supportive and mission-driven work environment.