Job Description
Job DescriptionJob Title: Pharmacy Call Center Technician (must have pharm tech license)
Schedule: M-F 9am-5pm
Working under the supervision of the Call Center and Onboarding team supervisor, the Call Center technician will act as the first point of contact for those who currently utilize our pharmacy services and also facilitate new patient enrollment. This role supports the needs of our patients and facilities through a combination of pharmacy technician and customer service duties, including data entry, prescription profile management and managing inbound and outbound customer contacts. This role may also be required to support pharmacy production as needed.
Job Description:
- Answer a high volume of calls, averaging about 300/week right now.
- Pharmacy data entry and medication profile management.
- Interact with patients, providers, and facilities via a combination of inbound and outbound calls, fax, and email to promptly respond to customer inquiries.
- Manage medication renewals and change requests via fax, phone, and electronic prescribing.
- Resolve customer issues and complaints using professional communication and proactive problem-solving skills.
- Maintain a current knowledge of related policies and procedures and be comfortable speaking to current changes within the industry, organization, and department.
- Comply with the Quality Assurance program to consistently meet the required expectations during each customer interaction.
For California Applicants:
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
Company DescriptionHere at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.
Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?
Company Description
Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?