Patient Services Representative

Job Description

Job Description

Hiring for a Patient Service Coordinator in Waltham, MA

Schedule: Monday thru Friday 8:30AM-5:00PM
Pay: $26-28/hr based on experience

*During the training period, the hours may vary slightly, running from 8:00 am to 4:30 pm for the first few weeks*

EPIC experience is required. At least 2 years of medical scheduling experience required.

GENERAL SUMMARY/ OVERVIEW STATEMENT:
Under the direction of the Administrative Manager and the Clinical Team, the Patient Services Coordinator III provides complex patient scheduling support in a high-volume outpatient ambulatory care setting.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Schedules initial, follow-up, and multi-disciplinary (with multiple providers) patient visits
• Coordinates and maintains providers’ master clinical schedules
• Submits referrals for specialty appointment requests
• Obtains intake information from patient and referring physician’s offices.
• Schedules Radiology tests
• Orders and obtains scans for clinical sessions, pathology reports/slides, x-rays, x-ray reports and lab results.
• Schedules infusion related services utilizing Epic scheduling support system
• Triages and manages high volume of patient telephone calls, utilizing superb customer service skills.
• Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.
• Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow, as needed
• Performs other duties as assigned

This position involves close interaction with physician staff and fellow members of the clinical center as well as patients with cancer.

SKILLS/ABILITIES/COMPETENCIES REQUIRED: Must be realistic, objective, measurable and related to essential functions of this job.

• Excellent judgment and analytical skills to identify problems and develop solutions effectively
• Problem solving skills
• Independently prioritize tasks and set deadlines
• Excellent organizational and time management skills
• Excellent interpersonal skills
• Ability to work well as a member of a team
• Handle sensitive and confidential issues

EDUCATION: Specify minimum education and clearly indicate if preferred or required

• High School diploma required; Bachelor’s degree preferred

EXPERIENCE: Specify minimum creditable years of experience and clearly indicate if preferred or required

• Minimum 2 years of related experience required

#zip