Job Description
Job Description
Manager On Duty
Middlebury Natural Foods Co-op
The Middlebury Natural Foods Co-op is seeking a Manager on duty to support staff and customers in all aspects of smooth and efficient store operations. This essential role combines customer service, leadership, and operational oversight to ensure a safe, welcoming, and well-functioning store environment.
What You'll Do
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Provide stellar customer service through cashiering, packaging, and store conditioning (inside and outside)
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Take the lead on store safety and security while on shift
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Support point-of-sale operations and troubleshoot system issues
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Respond to and manage shoplifting incidents or disorderly customers
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Ensure compliance with health codes and sanitation requirements
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Support staff and maintain a positive customer experience in the absence of managers
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Communicate effectively with staff, members, and customers to keep operations running smoothly
What We're Looking For
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Leadership Experience: Skilled at taking the lead in a fast-paced retail or community business
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Evening and weekend Availability: Able to regularly work evenings and weekends, including closing shifts
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Customer Service Focused: Friendly, supportive, and responsive to shopper and staff needs
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Strong Communicator: Excellent communication and interpersonal skills required
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Problem-Solver: Able to handle difficult situations and deescalate calmly and professionally
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Dependable & Responsible: Reliable with a strong sense of accountability able to take initiative to identify and resolve problems
What We Offer
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Pay: $22.75–$24/hour or higher, depending on experience
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Schedule: 32 hours/week, with evening and weekend shifts. Sundays, Mondays, Tuesdays, and Thursdays.
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Benefits: Medical, optional dental and vision insurance; life insurance; 3 weeks paid time off; 401(k); yoga class discount; employee assistance program; 20% staff discount; and more
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Meaningful Work: Support cooperative values, community, and a positive workplace culture
Apply now: middlebury.coop/careers
Job Posted by ApplicantPro