Job Description
Job DescriptionWho we are
About The Black Tux We’re here to help people look their best and feel confident—for big days and everyday. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time
About the teamIn this role, you'll be joining the Retail team. The Retail team spans across 7 brick and mortar showrooms and over 45 Nordstrom locations, all crucial to supporting our customers. This team specializes in looking at the diverse needs of our customers and uses their expertise to meet people where they are, guide them where they want to be, and seamlessly solve problems along the way. Our retail team ensures our customers have the support they need to become the best version of themselves.
What you'll doAt The Black Tux, we help customers look and feel their best for life’s most special moments. As a Retail Associate, you’ll guide customers through personalized fitting appointments, assist in styling, and bring their event vision to life using our platform—where hosts can seamlessly coordinate looks for their entire group. You’ll play a key role in ensuring a smooth and enjoyable experience from concept to checkout. Our team thrives on collaboration, accountability, and a passion for learning. If you love styling, problem-solving, and creating memorable experiences, we’d love to have you on board!
Who You Are
- Deeply customer-focused individual who is passionate about styling, event coordination and has a keen eye for detail.
- A confident, consultative communicator who builds trust through active listening and thoughtful guidance.
- Naturally curious about customer’s lives and style needs, with the ability to uncover selling opportunities beyond a single event and confidently close sales.
- A sales-driven stylist who is comfortable initiating conversations, recommending add-ons, and closing sales while maintaining a customer-first experience
- Tech-savvy and comfortable navigating digital platforms to assist the customer experience.
- Goal-oriented and motivated to meet and exceed sales targets while maintaining a customer-first approach.
- A humble team player who values accountability, feedback and continuous learning.
- Adaptable and solutions-driven - able to handle multiple customers and event setups at once.
- Prior retail, customer service, or sales experience is a plus - a strong attitude and willingness to learn are essential.
- Weekend availability is required.
- Comfortable standing and moving throughout the showroom for extended periods, including bending, reaching, stretching, and walking to assist clients and maintain visual standards.
Perks & Benefits
- Option to participate in a 401(k) plan through Betterment
- Generous paid time off
- Paid company-recognized holidays aligning with our holiday pay policy
- No Black Friday adjusted hours
- Employee engagement & cultural events
- Discounts on garment rental and purchases for you, your partner, and friends & family
- Annual compensation process
The Natick Mall, Retail Associate is onsite.
The base hourly range for this position is $19.85-$21.22, but the actual compensation may vary based on the candidate’s skills, qualifications, and location. The Black Tux defines compensation plans using market data aligned with comparable companies at a similar stage and size as ours.
How we work at The Black Tux At The Black Tux, we have 3 different ways we work (onsite, remote, and hybrid) to support the multi-faceted needs of our team. We encourage you to apply for roles that match the work-type and location where you currently or plan to live.
Onsite TBT team members need to be in person working full-time (40 hours per week) from an office, warehouse, or showroom. The reason being is that these roles have a requirement for a physical presence to do their job with customers, team members, or at one of our locations. We host a number of onsite events where all our team members are welcome! Diversity Equity & Inclusion
We believe our people are our most important asset. The Black Tux is committed to bringing people together from various backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. We are an equal-opportunity employer to all.
The Black Tux Participates in E-Verify. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual's employment eligibility to work in the United States.
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