Job Description
Job Description
POSITION SUMMARY:
Under the supervision of the Director of Training/Professional Development, the Training Manager will assist in the orientation and training of CBES’ new and existing employees as assigned.
S/he coordinates the development of training materials to standardize orientation and training content to ensure consistency across trainers. The Training Manager participates in the development, review, and updating of policies and procedures as required.
JOB DUTIES:
- Develop, coordinate, and participate in the orientation and ongoing training of the Care Management staff in collaboration with other managers and designated staff.
- Develop training materials for Care Management staff reference.
- Coordinate the development, review, and revision of training materials for the Home Care staff in compliance with the Care Management staff training requirements stipulated in ASAP RFR Section 9.1.6 and by current agency business practices and standards.
- Participate in the development, review, and updating of CBES policies and procedures in collaboration with the CBES Program Operations Team, Directors, and Managers.
- Conduct joint HV with new Care Managers as a part of their training/orientation process.
- Participate in the development of training materials and conduct necessary training for the Special Programs Care Management staff.
- Coordinate and conduct necessary training related to the implementation of new and updated policies and procedures as needed.
- Assist other CBES departments with their onboarding and staff training, if requested.
- Identify Care Management staff retraining needs in collaboration with Quality Assurance, Directors, and Managers.
- Provide input into the Introductory Period review of CMs in collaboration with the Quality Assurance and the immediate Manager/Supervisor.
- Participate as a member of the Interdisciplinary Review Team.
- Attend internal/external meetings as required.
- Serve as an alternate Internal Review Committee member for appeals.
- Other projects and duties as assigned.
QUALIFICATIONS:
- Bachelor’s Degree, plus three years of experience in human services, at least one year of which has been spent in a supervisory/administrative position.
- Experience working in an Aging Services Access Point organization. Home Care Case Management experience preferred.
- Knowledge of the EOA&I, EOHHS, Medicare, and Medicaid policies and regulations.
- Demonstrated ability to utilize computer-based recordkeeping and reporting systems. SAMS experience preferred.
- Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Excellent verbal and written communication skills, strong presentation, and training skills.
- Must have demonstrated leadership ability, strong interpersonal skills, and team-building skills for working within a diverse interdisciplinary team.
- Ability to communicate with a positive attitude, assist in motivating staff to the maximum level of performance and involvement, and negotiate differences and resolve conflicts.
- Ability to function well under pressure in a fast-paced human service environment.
- Ability to be flexible, open, and responsive to ongoing industry changes.
- Demonstrated ability to work with clients and coworkers in urban, multi-ethnic, and racially diverse environments. Ability to provide leadership in supporting and enhancing the diversity of CBES staff and clients.
- Must be organized and detail-oriented, possess strong time management and priority setting skills with the ability to handle diverse responsibilities and to work independently with minimal supervision.
- Possess skills in client observation, needs assessment, service planning, and implementation.
- Capable of providing case-based consultation for addressing client assessment challenges.
ENVIRONMENT: General office environment. Occasional travel to off-site locations.
PHYSICAL REQUIREMENTS OF THE JOB:
- Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.
- Ability to climb stairs.
- Ability to travel to the community to perform visits at consumers’ homes.
- Work requires regular standing, stooping, and bending.