Job Description
Job DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Compensation:
$19 - $21 hourly
Responsibilities:
- Connect with the housekeeping department to ensure guest accommodations are ready
- Bookkeeping: keep accurate records of all hotel guest account information
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Handle customer complaints as necessary
Qualifications:
- 1+ year of hotel industry experience or related job preferred
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Must have graduated high school, received a GED or equivalent
- Has experience answering telephone calls and troubleshooting stressful situations
About Company
Talta Lodge is designed with the adventurer in mind. Built for all four seasons activities, from skiing to mountain biking, to fly fishing and hiking, the property is ideally located along the little river with access points to the Stowe recreation path. Featuring plenty of gear storage, a pump track, an indoor pool, and a sauna, this hotel is your base camp for exploring Stowe, Vermont, and the surrounding area.