Network Support Engineer

Center For Health Information And Analysis

Boston, MA, USA

Published: 6/14/2022

Technology

Full Time

Job Description

At the Center for Health Information and Analysis (CHIA), we serve as stewards of Massachusetts health data, employing multifaceted datasets and cutting-edge analytics to ensure transparency in our healthcare system. By joining CHIA as the Network Support Engineer, you'll become emersed into one of the largest and most disparate collection of healthcare data in the Commonwealth and play a pivotal role in the stewardship and success of CHIA’s influential and essential healthcare analytics products.

The Network Support Engineer, reporting to the Director of Cloud Computing, will be a critical mission resource on the CHIA team. You will join an IT operations team of extremely dedicated and thoughtful support engineers that will keep our very fast-moving business partners operational day in and day out.

At CHIA, we foster a flexible, collaborative environment, offering a hybrid model that balances in-person and remote work. Our hybrid model includes working from our vibrant Boston office at 501 Boylston Street for at least two designated days per week, with the flexibility to work remotely on others.*

As Network Support Engineer you will have the opportunity to:

Ensure Network Performance Operates at its Peak: Install, deploy, configure and support network hardware such as switches, routers, firewalls, and access points, as well as firmware/security/software updates. Monitor and maintain network infrastructure (routers, switches, firewalls, VPNs, etc.) to ensure uptime, performance, smooth communication, and data transfer. Conduct network performance analysis and recommend improvements, review network logs and schedule maintenance windows as needed. Handle tickets effectively within timeframes outlined by the Director of Network and Director of IT Operations.

Facilitate Collaborative Support Activities: Schedule meetings with users and vendors as needed to discuss opportunities where performance or best practices are reviewed and implemented. Manage user accounts across multiple systems. Perform Active Directory administration and support MFA. Collaborate with cross-functional teams (InfoSec, Cloud, Development, Analytics) to implement integrated solutions.

Troubleshoot and Resolve Issues: Perform analysis, diagnosis, and resolution of network-related issues such as connectivity, latency, security, network switches, servers, wireless controllers, WAP and data domains. Provide Tier 1 and Tier 2 support for network incidents and service requests, escalating any issues that require subject matter experts or vendor support.

Here are the important qualifications we are looking for:

Collaborative and Customer-Focused:

Ability to and commitment work collaboratively with internal and external groups to ensure excellent customer service and support.
Strong customer service focus and interpersonal skills.

Excellent Communicator and Problem Solver:

Ability to analyze and resolve tier 1 and 2 issues, escalating when necessary.
Excellent written and verbal communication skills.
Ability to professionally communicate with employees at all levels of an organization.

Experienced IT Professional:

Proficiency in TCP/IP, DNS, DHCP, VLANs, OSPF, BGP, LAN, WAN, VPN, NTP, and wireless networks.
Hands-on experience with Cisco, DELL switches, Palo Alto, or similar hardware/software.
Familiarity with monitoring tools and packet analysis.
Experience with Azure cloud platforms.
Scripting skills (Python, Bash) for automation.
Hands-on experience with VMWare vSAN, vSphere, ESXi and vCenter.
Familiarity with Storage, disaster recovery, and backup solutions such as Veeam, DataDomain.

Proficient in Active Directory and Documentation:

Possess experience with Active Directory account creation, password resets, distribution groups, and other AD functions.
Demonstrated knowledge of group policy management and creation.
Ability to produce and maintain documentation, knowledgebase articles, and training materials.

Highly Organized and Detail-Oriented:

Detail-oriented and highly organized, able to handle a variety of tasks efficiently.
Demonstrated ability to prioritize workload and manage high-pressure situations effectively with minimal supervision.
Take the initiative and complete complex technical tasks with minimal supervision.

* As an IT professional, you may be required to work in-person additional days to meet operational needs and priorities.

Minimum Entrance Requirements:

Applicants must have (A) at least two (2) years of full-time or equivalent part-time professional or practical experience in the field of information technology network services, or (B) any equivalent combination of the required experience and the substitutions below.
Substitutions:

1. An Associate’s degree in a related field may substitute for one (1) year of the required experience.
2. A Bachelor’s degree or higher in a related field may substitute for the required experience.

NAGE Unit 6: Network Services Job Family Level II; Network Specialist II.Full Salary Band: $79,538.68 - $118,661.11

Comprehensive Benefits 

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. 

Want the specifics? Explore our Employee Benefits and Rewards! 

Together, let's embark on a journey of meaningful impact in healthcare. We invite you to take a chance on CHIA, where your expertise will shape the future of healthcare in Massachusetts.

Likewise, we're eager to take a chance on you - to welcome a dedicated professional who shares our passion for making a difference. Join us in this collaborative endeavor, where we'll forge new paths, innovate, and lead the way toward a healthier Commonwealth.

Apply now and be part of our transformative journey at CHIA!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Information submitted by applicants is collected through the JazzHR Platform, your submission of application materials constitutes your express consent for this information to be provided to JazzHR for processing. Please do not include any personally identifiable information with your application materials other than that specifically requested by CHIA. CHIA requests basic information such as name, address, telephone number, and email address. You may also self-identify with your race/ethnicity, gender, disability and/or veteran status. However, you should not provide more detailed personal information such as your date of birth or Social Security Number with your application materials.

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