Job Description
Job DescriptionDescription:
Position Summary: The case manager is responsible for coordinating client services. This includes evaluating client needs, prioritizing the level of service needs, determining appropriate and cost-effective services, developing the service agreement, requesting funding and documenting outcomes. The case manager must also continuously monitor and evaluate services for quality.
Essential Responsibilities:
· Demonstrate knowledge of NH Regs (He-M 503, 507, 521, 522, 525, 1001, 1201) and ensure compliance with regulations
· Conduct and review assessments of client needs
· Develop a Service Agreement based on a person-centered planning process
· Monitor client services
· Continuously review services, assessing appropriateness and progress toward goals and/or treatment
· Ensure service delivery meets client needs in an appropriate setting with positive outcomes
· Ensure services are provided in a cost-effective manner
· Request revisions or adjustments in services as appropriate
· Coordinate RFP process to create a new or different service provider as necessary
· Prepare and maintain documentation
· As necessary, assist clients to communicate his/her needs, desires and preferences
· Develop proactive crisis planning
· Submit funding requests for changes in induvial needs
· Demonstrate an understanding of client budgets
· Research community organizations to reduce costs and increase client supports
· Participate in Agency committees, teams and work groups
· Other duties and responsibilities as assigned by director
Benefits:
- 403(b) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Requirements:
Qualifications:
Education and Experience
· Bachelor’s degree preferred, consideration may be given to those with an associate’s degree and a minimum of two years of work experience in human services
· 1 - 2 years of experience working in human services preferred
· Proficiency in Microsoft Office Suite and database systems
· Demonstrated ability to work collaboratively with system users at every level in the organization
· Valid driver’s license and access to a safe operating vehicle during scheduled working hours
· $100,000/300,000 Automobile Liability Insurance
Skills and Abilities
· Demonstrate a commitment to The Moore Center’s values
· Comply with all state, agency and department policies and procedures
· Demonstrate a strong emphasis on customer service skills, both to clients and all staff
· Ability to handle multiple tasks simultaneously while always presenting a professional demeanor
· Possess strong time management and organization skills, including the ability to prioritize multiple tasks and ensure timely follow through
· Ability to work independently and as part of an inter-disciplinary team
· Demonstrate creative, innovative thinking and problem solving
· Interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems
· Demonstrate excellent verbal and written communication skills
· Demonstrate proficiency in Microsoft Office, including Word, Excel, Outlook, and the ability to master new software