Job Description
Job DescriptionSalary: Starting at 65,000
About Back Bay Networks
Back Bay Networks is a dynamic, growing Managed Services Provider (MSP) committed to delivering exceptional IT and networking support to our diverse client base in the Dover, New Hampshire, area and beyond. We pride ourselves on our proactive approach, technical expertise, and dedication to fostering strong client relationships. Join our supportive team and play a key role in designing, maintaining, and supporting reliable network infrastructures for our clients.
Position Overview
As a Mid-Tier Network Specialist at Back Bay Networks, you will be a key contributor to our service delivery team, responsible for supporting, maintaining, and improving client network environments. You will serve as a primary escalation point for network-related issues and play an active role in implementing, troubleshooting, and optimizing wired and wireless networks across multiple client environments.
This role requires strong networking fundamentals, hands-on troubleshooting experience, and the ability to clearly communicate technical concepts to both internal teams and end users. Work will be performed both remotely and on-site.
Responsibilities
- Provide expert-level support for client network infrastructure, including routers, switches, firewalls, wireless access points, and ISP connectivity.
- Independently troubleshoot and resolve network-related issues such as connectivity problems, latency, packet loss, DNS/DHCP failures, VPN access issues, and firewall rule conflicts.
- Configure, maintain, and support firewall platforms (e.g., site-to-site VPNs, client VPNs, NAT, port forwarding, and security policies).
- Perform on-site diagnostics, network installations, upgrades, and remediation when remote resolution is not feasible.
- Support and maintain LAN, WAN, and WLAN environments, including VLANs, subnetting, routing, and QoS where applicable.
- Maintain a deep, up-to-date understanding of Back Bay Networks networking standards, tools, and supported platforms.
- Accurately document all work performed, troubleshooting steps, diagrams, and resolutions in the ticketing system and network documentation repositories.
- Collaborate with systems and service desk teams to resolve cross-functional issues involving servers, endpoints, and cloud services.
- Proactively identify recurring network issues, design improvements, and capacity concerns, and communicate recommendations to internal leadership.
- Assist with technical aspects of pre-sales activities, including network assessments, solution design, and implementation planning.
- Support Microsoft 365 and Windows Server environments for networking services such as DNS, DHCP, authentication, and secure access.
- Maintain organized digital and physical documentation, including network diagrams, configurations, and client records, in accordance with company policies.
Job Requirements
- Minimum of 35 years of hands-on networking or infrastructure experience, preferably supporting multiple client environments.
- Strong understanding of core networking concepts, including TCP/IP, subnetting, VLANs, routing, switching, DNS, DHCP, and VPN technologies.
- Experience in configuring and troubleshooting firewalls, managed switches, and wireless networking equipment.
- Ability to diagnose and resolve complex network performance and connectivity issues in a timely manner.
- Familiarity with Windows Server environments (20122022) and Active Directory as they relate to network services.
- Experience working with backup systems, ISP circuits, and network failover strategies.
- Excellent customer service and communication skills, with the ability to explain technical issues to non-technical users.
- Strong analytical, documentation, and time-management skills in a fast-paced MSP environment.
- Must successfully pass a background check.
- Must reside within a 1-hour driving radius of our Dover, NH office to support on-site client needs.
Preferred Skills and Experience (Not Required)
- Networking certifications (CompTIA Network+, Cisco CCNA, Fortinet NSE, Ubiquiti, or equivalent).
- Security certifications (CompTIA Security+, CompTIA CySA+).
- Experience with MSP tools, including RMM and PSA platforms.
- Hands-on experience with wireless site surveys and network documentation tools.
- Cloud networking experience (Azure or AWS).
- ITSM certifications (ITIL Foundation or higher).
- Prior experience working for a Managed Services Provider (MSP).
Join Our Team
We encourage you to apply if you are a motivated and technically strong networking professional seeking a challenging and rewarding role within a supportive, growth-oriented MSP. At Back Bay Networks, we value collaboration, continuous improvement, and a commitment to delivering exceptional client experiences through reliable and secure network solutions.